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1 Posts

08-11-2019

NL

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Re: ThinkPad X series shipping thread - 2019 edition

2019-08-11, 8:34 AM

I though my life was easy enough, so I placed an order for a custom X1 carbon to ship to the Netherlands.

 

I have paid with system iDEAL which is basically default payment option if you live in the Netherlands. Anyways... After paying for the laptop order status was processing for couple of days until it changed to "order completed" and laptop was shipped. After hearing all kinds of scary stories I though "huh, not me I guess". Oh I was wrong....

 

Two days later I receive an email stating that my order was canceled since I have not paid (???). I emailed lenovo instantly, and reply I got was "We verified, and order was canceled personally by you (???)" . In full confusion I check my bank account, and yes, money were gone. Order status - "Completed". UPS tracking active and it says it is in Incheon.

 

I am confused and frustrated since I potentially have no money and no laptop (even though it still travels somewhat direction of the Netherlands)

 

Past Event Past Event Past Event 

In Transit08/11/2019 10:39 A.M.Incheon, Korea, Republic of

Arrival Scan

  08/11/2019 7:26 A.M.Shanghai, ChinaDeparture Scan
  08/11/2019 5:14 A.M.Shanghai, ChinaSevere weather conditions have delayed delivery.
  08/11/2019 12:32 A.M.Shanghai, ChinaExport Scan
  08/09/2019 10:45 P.M.-Your package was released by the customs agency.
  08/09/2019 10:31 P.M.Shanghai, ChinaYour package will be held at a warehouse until it is released by the clearance agency.
Cleared Customs08/09/2019 1:21 A.M.-

Your package was released by the customs agency.

  08/09/2019 2:30 A.M.Shanghai, ChinaArrival Scan
  08/08/2019 10:30 P.M.Hefei (CN), ChinaDeparture Scan
Shipped08/08/2019 3:40 P.M.Hefei (CN), China

Origin Scan

Label Created08/08/2019 4:54 P.M.China

Order Processed: Ready for UPS

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49 Posts

07-16-2019

GB

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Re: ThinkPad X series shipping thread - 2019 edition

2019-08-12, 21:04 PM

 wrote:

I though my life was easy enough, so I placed an order for a custom X1 carbon to ship to the Netherlands.

 

I have paid with system iDEAL which is basically default payment option if you live in the Netherlands. Anyways... After paying for the laptop order status was processing for couple of days until it changed to "order completed" and laptop was shipped. After hearing all kinds of scary stories I though "huh, not me I guess". Oh I was wrong....

 

Two days later I receive an email stating that my order was canceled since I have not paid (???). I emailed lenovo instantly, and reply I got was "We verified, and order was canceled personally by you (???)" . In full confusion I check my bank account, and yes, money were gone. Order status - "Completed". UPS tracking active and it says it is in Incheon.

 

I am confused and frustrated since I potentially have no money and no laptop (even though it still travels somewhat direction of the Netherlands)

 

Past Event Past Event Past Event 

In Transit08/11/2019 10:39 A.M.Incheon, Korea, Republic of

Arrival Scan

  08/11/2019 7:26 A.M.Shanghai, ChinaDeparture Scan
  08/11/2019 5:14 A.M.Shanghai, ChinaSevere weather conditions have delayed delivery.
  08/11/2019 12:32 A.M.Shanghai, ChinaExport Scan
  08/09/2019 10:45 P.M.-Your package was released by the customs agency.
  08/09/2019 10:31 P.M.Shanghai, ChinaYour package will be held at a warehouse until it is released by the clearance agency.
Cleared Customs08/09/2019 1:21 A.M.-

Your package was released by the customs agency.

  08/09/2019 2:30 A.M.Shanghai, ChinaArrival Scan
  08/08/2019 10:30 P.M.Hefei (CN), ChinaDeparture Scan
Shipped08/08/2019 3:40 P.M.Hefei (CN), China

Origin Scan

Label Created08/08/2019 4:54 P.M.China

Order Processed: Ready for UPS


Wow that's awful 

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90 Posts

08-28-2016

US

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Re: ThinkPad X series shipping thread - 2019 edition

2019-08-13, 0:41 AM
Exactly the same just happened to me. Ordered 8/5. During order, it showed ship date of 8/12. Once I placed the order, it immediately changed to 8/28. Now it shows 10/24........
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1 Posts

08-17-2019

DK

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Re: ThinkPad X series shipping thread - 2019 edition

2019-08-17, 20:10 PM

This happened to me as well. 

Estimated shipping time is ultimo october. Personally it makes the x1 carbon a complete no-buy for me. It's really unfortunate and I was really looking forward to upgrading to the new x1 carbon, but lenovo forced my hand with the shipping estimate. 

I called the costumer service, and was told the delays were "probably" due to something in the supply chain not being able to keep up. She couldn't tell though, so it was purely speculation. However, in my opinion, It seems pretty clear that it's the production of the 4k display that cannot keep up. 

Maybe I have missed it, but has lenovo addressed this problem? 2-3 months before a laptop even ships is almost unheard of in comparable cases. 

 

As a sidenote... the new in intel chips will be out a month before this laptop ships... 

 

 

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90 Posts

08-28-2016

US

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Re: ThinkPad X series shipping thread - 2019 edition

2019-08-17, 20:31 PM

We are sure it's the display. What sucks is that they cannot be upfront but apply the bait tactics. 

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19 Posts

11-26-2009

US

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Re: ThinkPad X series shipping thread - 2019 edition

2019-08-18, 19:32 PM

These stories about Lenovo moving the shipping dates back after ordering, are disturbing.  I used to buy only Lenovo before i moved to Apple.  Apple has taken a bad turn so i figured i would go back to Lenovo. But if they delay my x1 extreme order, i will immediately cancel my order and get the same spec Dell xps 15, for less money.  I need a laptop "now", not "someday ".  I am rooting for Lenovo to come through but these stories made me get a backup plan ready. 

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21 Posts

08-18-2019

US

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Re: ThinkPad X series shipping thread - 2019 edition

2019-08-18, 21:32 PM

Is the display the same as in the X1 Yoga?  I got the 4K screen on my Yoga, so curious if it is the part of the reason or not, as my computer seems to be making an expected amount of shipping time, especially since it was a custom build.

 

I ordered on 8/5 and status showed arriving on 8/27.

Few days later, it was shipped and changed to arriving on 8/20.

Currently mine is in Louisville on 8/18 and now arrival time is 8/22.

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7 Posts

08-06-2019

US

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Re: ThinkPad X series shipping thread - 2019 edition

2019-08-19, 0:21 AM

The yoga and carbon do not share the same panel which is why yours wasn't affected.

 

Mine however... I just canceled my custom configuration that was expected to take over two months to ship. I went with th 400 nit FHD instead. I'll get it sooner and I'll be investing less in this company I was recently really excited to support. I hope lenovo is paying close attention to what's going on here. People like to be taken seriously and if  you can't give a straight answer nobody will want to do business with you.

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8 Posts

08-19-2019

US

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Re: ThinkPad X series shipping thread - 2019 edition

2019-08-19, 17:03 PM

8/20/19: Updated with new shipping/arrival dates

 

Posting as I'm curious how this will shake out with all the orders from the THINKBIGSALE promo. Will update periodically.

 

X1C7 config:

  • i7 8565U
  • 16 GB RAM
  • 256 GB SSD
  • 4K UHD screen

Pre-Purchase Shipping Estimate: 4-5 weeks

 

Ordered on: Aug 17, 2019

 

Order Visibility Portal Estimates:

 

Aug 17, 2019:

  • Expected to Ship: Aug 27, 2019
  • Expected to Arrive: Sep 4, 2019

 

Aug 19, 2019:

  • Expected to Ship: Aug 27, 2019
  • Expected to Arrive: Sep 4, 2019

Aug 20, 2019:

  • Expected to Ship: Sep 16, 2019
  • Expected to Arrive: Sep 23, 2019
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21 Posts

08-18-2019

US

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Re: ThinkPad X series shipping thread - 2019 edition

2019-08-19, 18:25 PM

Well today mine is back to showing a delivery of 8/20.

 

Arrival scan in Louisville at 12:38 a.m. on 8/18

Import scan in Louisville at 12:36 p.m. on 8/19

 

Now just waiting on a departure scan to see if it really will make it somehow here by tomorrow.

 

Edit:

Departure scan at 2:22 p.m. on 8/19

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