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1 Posts

09-21-2019

US

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Re: ThinkPad X series shipping thread - 2019 edition

2019-09-21, 9:36 AM

I’ve got an order out for a X1 extreme with a 4K screen and the hexacore CPU. During ordering, the ship date estimate was the 13th. Then with the order placed it was the 20th. Check today and now it’s the 30th. They don’t give me any emails about this - I have to manually visit the site to check.

Is this common? I’m seriously thinking of just cancelling the order. If they can’t handle getting me something I ordered (or at least telling me it’s delayed), they’re going to be worse repairing it should that need arise.

 

Moderator note: post merged from IdeaPad B & G forum.  Subject edited to match thread.  Was:  Shipping delays, lack of communication?

word counter Mobdro VidMate
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2 Posts

09-23-2019

DE

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Re: ThinkPad X series shipping thread - 2019 edition

2019-09-23, 11:17 AM

Hi!

Any news regarding the X1 Extreme Edition 2 (20129) modell?

I have paid via PayPal, got a delivery date. (14.09.)

Now - on the 13.09. - i got following:

"Thank you for your order. At this time we have no information when the shipment will happen, best regards Digital River".

To be honest this is the 3rd time i order a Lenovo Notebook this year and this happens every time.

Its very upsetting because Lenovo got already 2.700 Euros from me.

 

Best regards

Axel

 

Moderator note: post merged from General Discussion forum.  Subject edited to match thread.  Was:  Delivery Time for Thinkpad Extreme Edition 2019

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1 Posts

09-26-2019

GB

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Re: ThinkPad X series shipping thread - 2019 edition

2019-09-26, 10:55 AM

Purchased an X1E2 with the 4K IPS screen in the UK on 20th August.

Delayed on 22nd August, estimated shipping date is now 16th September.

Delayed again on 6th September, with no estimated shipping date provided.

Delayed again on 24th September, estimated shipping date is now 30th September.

 

Phone calls get nowhere - at one point they said the delay was due to a motherboard shortage, but that was resolved, so now it's either the 4K screen or they're just not building it.

 

In this time, they have reduced the price on the laptop, which means I am overpaying by £250. They can't find the screenshot of the pricing changes (which I have sent over twice now) and declined to give a direct email address. I spoke with a supervisor yesterday who said they'd give me a 5% discount, which I appreciate, but that would still leave me overpaying for the machine.

 

They also said the support ticket, which enquired as to the cause of the delay, cannot be accessed at the moment because they're migrating their support ticket system.

 

How much longer will this go on? They've since taken the 4K IPS option off the UK store and put the 4K OLED model up, which would indicate that the 4K IPS screen is the cause of the delay.

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5 Posts

11-14-2011

CA

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Re: ThinkPad X series shipping thread - 2019 edition

2019-10-09, 15:46 PM

After reading all the complaints I was happily surprised when my ThinkPad X1 carbon arrived two days early.  5 days from order to delivery.  

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5 Posts

10-10-2019

GB

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Delivery delay for ThinkPad X1 Extreme Gen2 20QVCT

2019-10-10, 11:14 AM

Hi All,


Quite disappointed with the email I've received couple of days ago, placed an order on highly spec laptop on 27th of September, ordered and processed online with my debit card, then a 2days earlier they are sending me this message:

 

Dear Sergejs Kravcenko, 

We are contacting you in relation to the order 10177473239 you recently placed on the Lenovo Online Store.

 

Unfortunately, the manufacturing / fulfillment of the following product Notebook ThinkPad X1 Extreme Gen2 20QVCT was delayed. 

We are currently awaiting confirmation of an estimated ship date to provide you with, once confirmed, we will be notify you via email. 

 

Please note that if you have placed your order using a credit card, you will only be charged when the product has shipped. An authorization for the charge might be already visible on the statement. If you have selected wire transfer or PayPal as a payment method, payment has already been processed and no additional charge will be required.

We regret any inconvenience this delay may have caused and assure you that we are working hard to remedy the situation. If you have any further queries please feel free to contact our Customer Service Team at:

 

So the question is, what is the reason behind that? I really need the machine asap, also what that means they don't know the shipment day?

 

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6 Posts

09-05-2019

TR

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Delay for ThinkPad X1 Extreme Gen2 20QVCTO1WW

2019-10-21, 17:12 PM

I ordered on 1st october and it' showed 15 october shipping date but it delay few days ago and it show 31th october :( 

( I9 4K Touch OLED version ) 

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2 Posts

10-21-2019

US

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Re: ThinkPad X series shipping thread - 2019 edition

2019-10-22, 2:38 AM

Decided to chime in with my own experience so far. First time Lenovo customer. I ordered an X1 Carbon Gen 7 (preconfigured, part number 20QD001WUS) on October 3. It was estimated to ship on October 16 and arrive on October 18. I was a little taken aback at the estimate; the laptop is for work, and I was eager to get up and running as soon as possible (which is the main reason I opted for a preconfigured one). I decided Lenovo was probably just being conservative in their shipping estimates, and that while I could get a Dell XPS much more quickly, the difference in quality would be worth it.

 

October 16 came and went; no updates to the order status page. I called support the next day and was told that it was in stock, that the person helping me would reach out to the shipping center to handle the situation, and that they would get back to me the next day. Didn't hear from anyone the next day. Today (October 21), I called again and was told that they still hadn't gotten a response from the shipping center, which is why they haven't emailed me yet.

 

I don't mind waiting a little longer, but being left in the dark as to what's going on with my order isn't cool. The support staff seem great, but it sounds like they also don't have enough visibility into what's happening behind the scenes.

 

Update October 22: I received an email from customer support that they still haven't gotten a response from the shipping center.

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1 Posts

10-24-2019

CH

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Re: ThinkPad X series shipping thread - 2019 edition

2019-10-24, 13:55 PM

Hey all,

after hitting the buy button on September 27th and getting that awful email on October 8th about the "unknown delivery date", today I got my shipping confirmation.

I have the following configuration: x1 extreme with i7-9750, 32GB, 1TB, OLED

Hoping you guys are getting your soon as well :)

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6 Posts

09-05-2019

TR

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Re: Delay for ThinkPad X1 Extreme Gen2 20QVCTO1WW

2019-10-26, 17:27 PM
Update on today , i habe got an email from lenovo , my thinkpad has been shipped today ( from chine to us with ups )
But 1st october 26th october shipped
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2 Posts

01-03-2014

AQ

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Re: ThinkPad X series shipping thread - 2019 edition

2019-10-27, 18:40 PM

X1C7, base model with regular screen costumized to 16GB memory.

 

Ordered Oct 7th, original shipping estimate Oct 8, then 15th, then 21, then 25th. Now expected to ship Jan 31st 2020.

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