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soomuchpie
Fanfold Paper
Posts: 7
Registered: ‎08-06-2019
Location: US
Views: 623
Message 191 of 224

Re: ThinkPad X series shipping thread - 2019 edition

@banaman you're doing gods work my friend. keep it up!

steenberger
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Posts: 3
Registered: ‎08-27-2019
Location: US
Views: 515
Message 192 of 224

Re: ThinkPad X series shipping thread - 2019 edition

Sorry if this is not the right venue for this topic, but I was hoping you all had experience with this problem because I'm getting really frustrated at Lenovo.

 

I custom ordered an x1 on August 9, with the expectation (and written confirmation) that the machine would take 3-5 business days to ship. Each day on my order visibilility portal, my expected ship day shows up in the morning, and is pushed back until the next day when I check back later. Does Lenovo have any idea when my order will be shipped? It would be one thing to postpone the order (which they did and emailed me about a week after I checked the order portal), but now there is no communication and I have no idea when the machine will arrive. 

 

I need the machine for work and school, and ordered it specifically because of immediate use. I'm using an old MacBook in the mean time and truly struggling. If I had known how much they would delay shipment, I would cancel but now I'm in limbo just waiting each day to see whether they actually ship it. My order screen now shows a shipment for Aug 28, which I'm sure will be pushed back again. 

 

Has anyone else experienced this type of delay and lack of communication? When should I expect my computer?

 

Moderator note: post merged with existing shipping thread.  Subject edited to match thread.  Was:  X1 Extreme Gen 2 - Shipping Delays Daily??

TheLevelOne
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Posts: 5
Registered: ‎08-27-2019
Location: US
Views: 504
Message 193 of 224

Re: ThinkPad X series shipping thread - 2019 edition

Ordered custom unit on 8/14.  Original confirmation stated it would ship on 8/31 and expect delivery by 9/6.

 

Just received msg the unit has shipped and my credit card was billed.  No expected receive date as yet.

 

 

Regards ---------------------

 

Moderator note: post merged with existing shipping thread.  Subject edited to match thread.  Was:  Re: X1 Extreme Gen 2 - Shipping Delays Daily??

dualmonitors
HDMI
Posts: 159
Registered: ‎08-14-2012
Location: US
Views: 467
Message 194 of 224

Re: ThinkPad X series shipping thread - 2019 edition

@TheLevelOne:

 

may i ask what are the basic specifications of your custom unit please?

 

was it a UHD screen?  that seems to be the major obstacle in terms of time of delivery.   

 

every other component did not increase the delivery date, but when you add the UHD screen, it lengthened mine to October 16th even though i placed my order on August 1st!!

steenberger
Fanfold Paper
Posts: 3
Registered: ‎08-27-2019
Location: US
Views: 439
Message 195 of 224

Re: ThinkPad X series shipping thread - 2019 edition

If it makes you feel better, my custom ordered X1E is with the 500nit FHD, not the UHD. 

TheLevelOne
Fanfold Paper
Posts: 5
Registered: ‎08-27-2019
Location: US
Views: 351
Message 196 of 224

Re: ThinkPad X series shipping thread - 2019 edition

My order cleared customs and expected delivery is 9/3.

 

Yes, my order has the UHD option.

 

ThinkPad X1 Extreme Gen 2

 

Configuration Details
● Intel® Core™ i7-9750H
● Windows 10 Pro 64 English
● Microsoft Office Home and Business 2019
● 16GB DDR4 2666MHz
● 1TB Solid State Drive, M.2 PCIe-NVMe
● 15.6" UHD (3840 x 2160) 500 nits, IPS, anti-glare with Dolby Vision™ HDR 400 with IR & 720p HD Camera
● NVIDIA® GeForce® GTX 1650 Max-Q 4GB
● 15.6" UHD (3840x2160), IPS, Anti-glare, 500nits, No touch, IR-Camera, Mic

 

Regards--------

dualmonitors
HDMI
Posts: 159
Registered: ‎08-14-2012
Location: US
Views: 317
Message 197 of 224

Re: ThinkPad X series shipping thread - 2019 edition

@TheLevelOne:

 

i don't understand.  why would your X1C7 have an NVIDIA video card in it?

 

is your model the X1 Carbon 7th Generation?

 

thank you in advance.

TheLevelOne
Fanfold Paper
Posts: 5
Registered: ‎08-27-2019
Location: US
Views: 304
Message 198 of 224

Re: ThinkPad X series shipping thread - 2019 edition


@dualmonitors wrote:

@TheLevelOne:

 

i don't understand.  why would your X1C7 have an NVIDIA video card in it?

 

is your model the X1 Carbon 7th Generation?

 

thank you in advance.


Sorry, the original thread I replied to ( Re: X1 Extreme Gen 2 - Shipping Delays Daily?? ) was moved/merged by the forum's moderator(s).

 

I have corrected my config to reflect it is a X1 Extreme Gen 2.

 

jonneymendoza
Punch Card
Posts: 34
Registered: ‎07-16-2019
Location: GB
Views: 299
Message 199 of 224

Re: ThinkPad X series shipping thread - 2019 edition


@TheLevelOne wrote:

@dualmonitors wrote:

@TheLevelOne:

 

i don't understand.  why would your X1C7 have an NVIDIA video card in it?

 

is your model the X1 Carbon 7th Generation?

 

thank you in advance.


Sorry, the original thread I replied to ( Re: X1 Extreme Gen 2 - Shipping Delays Daily?? ) was moved/merged by the forum's moderator(s).

 

I have corrected my config to reflect it is a X1 Extreme Gen 2.

 


In the UK they are still not showing the x1e 2nd gen  but then again the 1st gen literally just came out 3months ago.

x1techie
Paper Tape
Posts: 3
Registered: ‎08-28-2019
Location: US
Views: 273
Message 200 of 224

Re: ThinkPad X series shipping thread - 2019 edition

I bought a X1 Carbon Gen 7 on July 27th. The order was supposed to ship on September 9th which is a delay of 6 weeks and now its been pushed back another week. It was a custom configuration with UHD screen. The customer service has been very unresponsive so far. Anybody else facing a delay like this? Have you been able to reach out to anybody in customer service that was helpful?

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