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ThinkPad X1 Carbon 3rd Gen -- Lenovo Vantage issue re System updates

2020-02-07, 21:58 PM

Hi -- with the current version of Lenovo Vantage, I seem to be having difficulty getting non-Windows System updates.  On the first screen/Quick Settings, System update spins as though it's doing something but does not finish.  On the next page (System Update), the "check for updates" button is grayed out and no installation history is available. I CAN click on "Lenovo System Update" on that second page and reach a much more detailed series of drivers, but it's not a user-friendly place to update.

 

FYI, I have turned on auto-update for both critical updates and recommended updates within Lenovo Vantage.  I hope those updates are being installed automatically but cannot reach any install history screens to confirm that.  

 

How can I fix this? Should I uninstall and reinstall Lenovo Vantage?  If so, how?  Thanks.

 

KES2

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Re: ThinkPad X1 Carbon 3rd Gen -- Lenovo Vantage issue re System updates

2020-02-08, 14:33 PM

Hi !

 

Welcome to Lenovo Community Forums.

 

What's the current version of Lenovo Vantage installed on your device? Could you try to uninstall/resinstall the application and see if the issue still persist?

 

Regards,



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Re: ThinkPad X1 Carbon 3rd Gen -- Lenovo Vantage issue re System updates

2020-02-08, 16:59 PM

I searched for Vantage version number in the drop-down menu but did not see anything.  Where is that visible?  Also, would I uninstall it via the usual Windows uninstall utility? Where would I find the utility to re-download and install it?

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Re: ThinkPad X1 Carbon 3rd Gen -- Lenovo Vantage issue re System updates

2020-02-15, 19:46 PM

Hi -- would appreciate your guidance on the above. Thanks.

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Re: ThinkPad X1 Carbon 3rd Gen -- Lenovo Vantage issue re System updates

2020-02-15, 21:13 PM

I have uninstalled and reinstalled most of my Lenovo apps twice, including Lenovo Vantage. Now when I click on Vantage/My Device, it seems not to be detecting Lenovo System Update. So I uninstalled and reinstalled System Update 2x but it is still not being detected by Lenovo Vantage.  Please help. Thanks.

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