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07-20-2019

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ThinkPad X1 Carbon 6th gen battery stuck at 0%

2019-07-20, 2:36 AM

I received my refurbished ThinkPad today and the battery indicator has not gone above 0% all day while having it plugged in.

 

* The laptop will not power on when unplugged.

* I have updated everything that I can (there is an intel management engine update and a BIOS update that both require having a charged battery pack to continue).

* The vantage software reports that the battery is charging and that it is in good health.

* I have let it charge while powered off for a few hours.

* I used the reset button on the bottom of the laptop, and inspected the battery's connections but saw no obvious issues (at least there were none to my inexperienced eyes).

* I am currently charging the battery pack I also received today to make sure that the issue is not the cord.

 

Is there anything else I can try while I wait to be able to contact support?

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4098 Posts

01-22-2010

US

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  • Message 2 of 2

Yoga C930 Battery stuck on 0%

2019-07-20, 16:43 PM
Moved to Yoga Board.

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