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libmage
Blue Screen Again
Posts: 1
Registered: ‎07-19-2019
Location: US
Views: 220
Message 1 of 1

ThinkPad X1 Carbon 6th gen battery stuck at 0%

I received my refurbished ThinkPad today and the battery indicator has not gone above 0% all day while having it plugged in.

 

* The laptop will not power on when unplugged.

* I have updated everything that I can (there is an intel management engine update and a BIOS update that both require having a charged battery pack to continue).

* The vantage software reports that the battery is charging and that it is in good health.

* I have let it charge while powered off for a few hours.

* I used the reset button on the bottom of the laptop, and inspected the battery's connections but saw no obvious issues (at least there were none to my inexperienced eyes).

* I am currently charging the battery pack I also received today to make sure that the issue is not the cord.

 

Is there anything else I can try while I wait to be able to contact support?

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