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3 Posts

08-11-2020

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ThinkPad X1 Carbon Gen 8 internal speaker not working

2020-08-11, 18:32 PM

unfortunately suddenly the internal audio is not working anymore but the audio on usb headphones is working.

In my company many people are affected by this problem and all of them are having a brand new ThinkPad X1 Carbon Gen 8.

We have not found a solution yet.
Is there any support to this kind of problem?

Solved! See the solution
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21 Posts

08-10-2020

DE

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Re:ThinkPad X1 Carbon Gen 8 internal speaker not working

2020-08-11, 19:26 PM

Same issue here, reported in the German forum https://forums.lenovo.com/t5/X-X-Tablet-und-Helix-Serie-ThinkPad-Notebooks/ThinkPad-X1-Carbon-8th-Gen-20UA-nach-Updates-kein-Audio-Out-mehr/m-p/5032440 yesterday.

 

Look at the Windows Update history, I received updates for Dolby - Extension - 5.623.653.18, Fortemedia - Extension - 1.0.3.143, Realtek Semiconductor Corp. - Extension - 6.0.8947.1 and Realtek Semiconductor Corp. - MEDIA - 6.0.8895.1 on Monday. Probably that is the root cause.

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3 Posts

08-11-2020

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Re:ThinkPad X1 Carbon Gen 8 internal speaker not working

2020-08-14, 8:08 AM

In the German forum someone found the solution!
Installing the following driver has solved my problem: https://support.lenovo.com/in/en/downloads/DS545768/

2 person found this solution to be helpful.

This helped me too

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3 Posts

01-12-2018

FI

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Re:ThinkPad X1 Carbon Gen 8 internal speaker not working

2020-08-14, 8:11 AM

I have the same issue after updating WIN10 v2004 on my X1 Carbon Gen8. I resolved it by doing below:

 

1, Turning off the Audio Smart Setting from Lenovo Vantage App.

2, Update RealTek Sound Driver to 6.0.8947.1

3, Change the Sound bitrate to 16bit - 48000 hz - right click on the SPEAKER icon next to the time -> SOUND -> ADVANCE

4, Turn off Spaital Sound.

 

Give it a try. Hope it helps.

 

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2 Posts

08-15-2020

DE

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Re:ThinkPad X1 Carbon Gen 8 internal speaker not working

2020-08-15, 8:38 AM

(This is a response to stefanhat's comments, the one marked as the solution)

It did get my speakers to work, however the built in microphone couldn't be detected. To fix it, I just reinstalled the audio drivers specifically for the X1G8 manually and everything seems to work. 

Here's the link to the original drivers. 

https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-8th-gen-type-20u9-20ua/downloads/driver-list/component?name=Audio

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