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ameshmeshy
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Registered: ‎11-01-2015
Location: United Arab Emirates
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Message 1 of 15

ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

Hello, 

 

I know that this is a well known issue however I still can't seem to solve it 

I have Windows 10 and my system is up-to-date however the mobile broadband driver doesn't work

Even though I downloaded and installed the latest driver, in device manager it shows the following: 

 

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

 

I tried to change the compatibility to windows 7 and windows 8 but it still doesn't work

 

Please advice

 

Regards

Ali Elmeshmeshy

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Message 2 of 15

Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

Hi and welcome, ameshmeshy

If modem is exact H5321gw check out current modem firmware installed
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...

...and drivers
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...

Anyway, what wwan device name do you see in the Device Manager, under Network adapters category? Or whether it looks as an Unknown device in the Other devices category?



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

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ameshmeshy
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Posts: 14
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Message 3 of 15

Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

Hello,

Thanks for the reply
It shows as H5321gw Mobile Broadband Network Adapter

 

I also got an error "initializatoin failed" while installing the firmware

ameshmeshy
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Message 4 of 15

Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

I got this error installing the firmware

Initialization failed

 

Logs:

 

Spoiler
** Log file opened successfully **
Sun, 01 Nov 2015 11:00:56 GMT TLSmiley Very Happyevice ERROR 203 - Could not configure device.
Sun, 01 Nov 2015 11:00:56 GMT TLSmiley Very Happyevice ERROR DeviceSerialGetPropertyData - Failed to fetch property 17.
Sun, 01 Nov 2015 11:00:56 GMT TLSmiley Very Happyevice ERROR TlLocDeviceCheckIfDriverLoaded - Failed to get upper filter for device 2.
Sun, 01 Nov 2015 11:01:06 GMT TLSmiley Very Happyevice ERROR TlLocDeviceSerialGetList - No MBM COM ports were found in the system.
Sun, 01 Nov 2015 11:01:06 GMT TLSmiley Very Happyevice ERROR Unable to list devices.
Sun, 01 Nov 2015 11:01:06 GMT ECPSmiley Very Happyevice ERROR 208 - No attached devices were found in the system.
Sun, 01 Nov 2015 11:01:06 GMT ECPSmiley Very Happyevice ERROR 217 - No attached MBM devices were found on the system.
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Message 5 of 15

Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

Approppriate wwan modem port should be visible by the system to reflash its firmware. Win10 w/o drivers installed doesn't allow that port to appear.

So, unfortunately, to troubleshoot you might:
1. downgrade the OS to the previous version, reflash the wwan card, upgrade the OS again;
2. or use another laptop with win7/8.1 installed and compatible wwan slot, reflash the card.

Have you made sure the wwan card fw version?



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

ameshmeshy
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Location: United Arab Emirates
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Message 6 of 15

Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

I don't have the option to do any of those I'm afraid

What do you mean made sure the wwan card fw version?
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Message 7 of 15

Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

Open command prompt window (win+r, cmd), execute the following string:
netsh mbn sh int

You'll see a lot of information about wwan card installed, fw version including.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

ameshmeshy
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Message 8 of 15

Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

this is the output

 

There is no Mobile Broadband interface

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Message 9 of 15

Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

Open Windows services applet (win+R, services.msc), find out "WWAN Autoconfig" service, make sure it works.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

ameshmeshy
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Posts: 14
Registered: ‎11-01-2015
Location: United Arab Emirates
Views: 1,071
Message 10 of 15

Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

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