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11-01-2015

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ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

2015-11-01, 9:20 AM

Hello, 

 

I know that this is a well known issue however I still can't seem to solve it 

I have Windows 10 and my system is up-to-date however the mobile broadband driver doesn't work

Even though I downloaded and installed the latest driver, in device manager it shows the following: 

 

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

 

I tried to change the compatibility to windows 7 and windows 8 but it still doesn't work

 

Please advice

 

Regards

Ali Elmeshmeshy

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Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

2015-11-01, 10:58 AM
Hi and welcome, ameshmeshy

If modem is exact H5321gw check out current modem firmware installed
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-34xx/downloads/DS032508

...and drivers
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-34xx/downloads/DS103819

Anyway, what wwan device name do you see in the Device Manager, under Network adapters category? Or whether it looks as an Unknown device in the Other devices category?



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #Retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

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Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

2015-11-01, 11:00 AM

Hello,

Thanks for the reply
It shows as H5321gw Mobile Broadband Network Adapter

 

I also got an error "initializatoin failed" while installing the firmware

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Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

2015-11-01, 11:03 AM

I got this error installing the firmware

Initialization failed

 

Logs:

 

** Log file opened successfully **
Sun, 01 Nov 2015 11:00:56 GMT TL:Device ERROR 203 - Could not configure device.
Sun, 01 Nov 2015 11:00:56 GMT TL:Device ERROR DeviceSerialGetPropertyData - Failed to fetch property 17.
Sun, 01 Nov 2015 11:00:56 GMT TL:Device ERROR TlLocDeviceCheckIfDriverLoaded - Failed to get upper filter for device 2.
Sun, 01 Nov 2015 11:01:06 GMT TL:Device ERROR TlLocDeviceSerialGetList - No MBM COM ports were found in the system.
Sun, 01 Nov 2015 11:01:06 GMT TL:Device ERROR Unable to list devices.
Sun, 01 Nov 2015 11:01:06 GMT ECP:Device ERROR 208 - No attached devices were found in the system.
Sun, 01 Nov 2015 11:01:06 GMT ECP:Device ERROR 217 - No attached MBM devices were found on the system.
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Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

2015-11-01, 11:38 AM
Approppriate wwan modem port should be visible by the system to reflash its firmware. Win10 w/o drivers installed doesn't allow that port to appear.

So, unfortunately, to troubleshoot you might:
1. downgrade the OS to the previous version, reflash the wwan card, upgrade the OS again;
2. or use another laptop with win7/8.1 installed and compatible wwan slot, reflash the card.

Have you made sure the wwan card fw version?



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #Retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

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Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

2015-11-01, 11:52 AM
I don't have the option to do any of those I'm afraid

What do you mean made sure the wwan card fw version?
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Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

2015-11-01, 12:06 PM
Open command prompt window (win+r, cmd), execute the following string:
netsh mbn sh int

You'll see a lot of information about wwan card installed, fw version including.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #Retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

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Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

2015-11-02, 5:28 AM

this is the output

 

There is no Mobile Broadband interface

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Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

2015-11-02, 9:33 AM
Open Windows services applet (win+R, services.msc), find out "WWAN Autoconfig" service, make sure it works.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #Retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

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14 Posts

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Re: ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

2015-11-02, 9:38 AM
it's running
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