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55 Posts

11-20-2020

United States of America

37 Signins

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  • Posts: 55
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  • Location: United States of America
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  • Message 11 of 18

Re:ThinkPad X1 Extreme Gen 3 shutting down (crashing) every night

2021-04-28, 14:46 PM

Hi Rydeen,

 

There is no dmp file under c:\windows. 

 

There is also an error in the log saying that there was an error creating the dmp file!

 

This issue is now happening every night:

 

 

This is the sequence of events:

- At around 7:49 am is crashes/shuts down

- At 9:22 is when I have to power it back on

 

 

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55 Posts

11-20-2020

United States of America

37 Signins

285 Page Views

  • Posts: 55
  • Registered: ‎11-20-2020
  • Location: United States of America
  • Views: 285
  • Message 12 of 18

Re:ThinkPad X1 Extreme Gen 3 shutting down (crashing) every night

2021-04-30, 16:19 PM

Update:

 

Last night I unplugged the USB-C cable from the laptop (this is the main USB-C cable from the dock).......and the laptop did NOT shutdown!

 

So this definitely proves that it's the dock that's causing this issue! (windows logs also so USB power draining issues)

 

Again, just to repeat - prior to 4/4 when the shutdowns/crashing started again, things worked fine from around 3/1 - 4/4 after I manually updated a ton of BIOS and other HW drivers because Vantage simply didn't do it's job of finding any updates.

 
Would appreciate if someone can point me in the right direction on what to do next?  
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77 Posts

08-14-2018

China

135 Signins

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  • Registered: ‎08-14-2018
  • Location: China
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  • Message 13 of 18

Re:ThinkPad X1 Extreme Gen 3 shutting down (crashing) every night

2021-05-10, 1:30 AM

Dear Customer,

I guess you have set "Lid close do nothing" then leave your laptop idle? or , you put your laptops to sleep or hibernation before leaving it overnight ?

We now trying to recreate your issues, if you can provide the BIOS, Thunderbolt firmware versions to us, would helpful.

 

If you also upgraded WS dock firmware version after 4/4, please let us know it.

 

Thanks.

Your information is very helpful.

 

 

 

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138 Posts

06-17-2015

Hong Kong S.A.R of China

167 Signins

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  • Posts: 138
  • Registered: ‎06-17-2015
  • Location: Hong Kong S.A.R of China
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  • Message 14 of 18

Re:ThinkPad X1 Extreme Gen 3 shutting down (crashing) every night

2021-05-10, 8:17 AM

This might not be the answer you wish, but for the last few months we have been using our X1E3 (X1 Extreme Gen 3) with our 40AN0230UK Thunderbolt 3 Docking Station for Workstations Gen 2, with no issues, and certainly not the ones you've mentioned.

We left ours on for 10+ hours at a time, but we did not leave X1E3 computer on overnight.

 

No problems observed with this setup.

 

(We did update to latest Windows Update, used Lenovo Vantage to update all latest software/firmware/BIOS).


Daily Driver: X1 Extreme Gen 3 (X1E-3) | WWAN (mobile broadband)
X1E-3, X1E-1, X1C-9, X1C-4, X1C-3, X230
Retired Thinkpads: X250, T410, T42, 560 (circa 1996)
Also: IBM Thinkpad era computer bag !
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3217 Posts

01-08-2021

Philippines

256 Signins

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  • Registered: ‎01-08-2021
  • Location: Philippines
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  • Message 15 of 18

Re:ThinkPad X1 Extreme Gen 3 shutting down (crashing) every night

2021-05-15, 12:36 PM

Well you can see try to press the Windows key + Shift + Ctrl + B at the same time.

This should bring the screen back. Then apply any Windows updates
See if the BIOS do not show black display as well as safe mode as this can simply of a force driver from Microsoft so it can be the same with all other machines whatever the brand.
https://support.microsoft.com/en-us/sbs/windows/troubleshoot-black-screen-or-blank-screen-errors-79bcd941-5c32-5da9-9a99-9ed1a53b0d94?ui=en-US&rs=en-US&ad=US

 


Regards, 
Lorenzo_Lenovo



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2 Posts

05-23-2021

Mexico

1 Signins

20 Page Views

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  • Registered: ‎05-23-2021
  • Location: Mexico
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  • Message 16 of 18

Re:ThinkPad X1 Extreme Gen 3 shutting down (crashing) every night

2021-05-23, 4:26 AM

Exactly. It seems like Vantage is useless.

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138 Posts

06-17-2015

Hong Kong S.A.R of China

167 Signins

1802 Page Views

  • Posts: 138
  • Registered: ‎06-17-2015
  • Location: Hong Kong S.A.R of China
  • Views: 1802
  • Message 17 of 18

Re:ThinkPad X1 Extreme Gen 3 shutting down (crashing) every night

2021-05-23, 11:45 AM

And how do you feel ThinkVantage is "useless" for you?

 

ThinkVantage is very useful for me, updating both our ThinkPad and docking station too!

It's indispensable for updating our ThinkPad specific programs, BIOS and firmware.


Daily Driver: X1 Extreme Gen 3 (X1E-3) | WWAN (mobile broadband)
X1E-3, X1E-1, X1C-9, X1C-4, X1C-3, X230
Retired Thinkpads: X250, T410, T42, 560 (circa 1996)
Also: IBM Thinkpad era computer bag !
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55 Posts

11-20-2020

United States of America

37 Signins

285 Page Views

  • Posts: 55
  • Registered: ‎11-20-2020
  • Location: United States of America
  • Views: 285
  • Message 18 of 18

Re:ThinkPad X1 Extreme Gen 3 shutting down (crashing) every night

2021-05-24, 2:23 AM

Hi Sunnyyi,

 

BIOS ver:  N2VET29W 1.14 

Thunderbolt Controller:  1.41.1030.0

 

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