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Hecate
Paper Tape
Posts: 2
Registered: ‎07-16-2019
Location: DE
Views: 148
Message 1 of 3

ThinkPad X1 Extreme (Linux): Battery doesn't charge anymore

Hey,

 

my ThinkPad X1 Extreme was working quite well for the last few months until today when the battery suddenly dropped to 0% (while it was plugged in) since then I've been unable to charge it back up again it just stays at 0% no matter how long you wait.

 

I've tried a few things like restarting the device (duh), holding the "reset" button thingy on the bottom of the device for several seconds (I've read that somewhere here on the forums) while powered off/unplugged, etc.

 

Also here is what upower says about the battery, interesting find: It doesn't seem to draw power (if I read that correctly)

 

Device: /org/freedesktop/UPower/devices/battery_BAT0
  native-path:          BAT0
  vendor:               SMP
  model:                01YU911
  serial:               ---
  power supply:         yes
  updated:              Tue 16 Jul 2019 02:24:20 PM CEST (115 seconds ago)
  has history:          yes
  has statistics:       yes
  battery
    present:             yes
    rechargeable:        yes
    state:               charging
    warning-level:       none
    energy:              0 Wh
    energy-empty:        0 Wh
    energy-full:         80.72 Wh
    energy-full-design:  80.4 Wh
    energy-rate:         0 W
    voltage:             17.469 V
    percentage:          0%
    capacity:            100%
    technology:          lithium-polymer
    icon-name:          'battery-caution-charging-symbolic'

The battery also seems to be the only issue as the device is working fine as long as it's plugged into a cable.

 

Has anyone any ideas on what I could try to do next? Or should I just assume the battery to be dead and contact support for a replacement?

 

Best regards.

ranielo
Punch Card
Posts: 26
Registered: ‎12-03-2017
Location: US
Views: 108
Message 2 of 3

Re: ThinkPad X1 Extreme (Linux): Battery doesn't charge anymore

Try disabling the battery in the BIOS system. After that, shut down your pc and then unplug your AC and plug it again.

Hecate
Paper Tape
Posts: 2
Registered: ‎07-16-2019
Location: DE
Views: 82
Message 3 of 3

Re: ThinkPad X1 Extreme (Linux): Battery doesn't charge anymore

Sadly that didn't work either.

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