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2 Posts

10-14-2021

United States of America

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  • Registered: ‎10-14-2021
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ThinkPad X1 Gen6 Video freezes constantly while using Zoom

2021-10-14, 4:05 AM

I have been really struggling with video quality in my Zoom calls. The camera freezes periodically or is very slow. It is not due to internet quality. 

I have tried all driver updates, uninstalling and re-Thinstalling the integrated camera driver, etc. without any luck. 

Any suggestions? 

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4702 Posts

12-22-2008

Canada

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Re:ThinkPad X1 Gen6 Video freezes constantly while using Zoom

2021-10-14, 12:09 PM

Any suggestions?

  1. Have you tried other meeting software like MS Teams, Google Meet, etc.? If they have the same issues then it's likely a camera-related problem. If they work OK then it's probably a Zoom-related problem.
  2. Run Windows Task Manager. When you experience these freezes see if Task Manager reports anything unusual like high CPU, network, etc. consumption. 


My comments are mine. I don't work for or speak for Lenovo.
Please do not send me PMs. Ask your question on this forum so that everyone can respond or learn.

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