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supre5
Fanfold Paper
Posts: 9
Registered: ‎11-11-2013
Location: Finland
Views: 12,139
Message 1 of 15

ThinkPad X240 missing WLAN drivers on Windows 7 64bit Enterprise

Hi,

 

I got first X240 to our company. I have had serious problems to install drivers into operating system. All Windows updates are up to date, thinkvantage system update has been run numerous times. Unfortunately, I had to install all thinkvantage programs manually as well as drivers. Now there is one particular unknown device listed in device manager. I have downloaded and installed the right Thinpad wlan driver from the drivers section for x240. I have still problems to get wlan controller identified by Windows 7. I have also tried to install those drivers manually. I am starting to wonder that there is something wrong with the drivers or the hardware itself. I have installed around 450+ Lenovo Thinkpads during my career. Any suggestions? Is there known issue with the x240 wlan controller driver?

 

Thanks in advance.

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 12,062
Message 2 of 15

Re: ThinkPad X240 missing WLAN drivers on Windows 7 64bit Enterprise

Hi Supre5,

 

Welcome to Lenovo Community Forums!

 

I’m really sorry to hear that you had trouble installing wireless LAN card driver for your Lenovo Thinkpad X240.

 

I would like to thank you for the effort you took to search the same in Lenovo Support Page.

 

First of all, you need to find the Hardware ID of the device for which you need the drivers.

 

 1. Right click on the device that you need to identify, then choose properties.

 2. Once you have the properties Windows Click on the details tab.

 3. On the details tab Choose Hardware ID on the Property Drop down box.

Spoiler
1.jpg

Eg: PCI\VEN_8086&DEV_10F5&SUBSYS_20EE17AA&REV_03

 

Go to PCI DATABASE and enter the DEV value into the device search. Find the matching VEN value from the results and that would be the exact driver you require for your system.

 

Hope this helps! Post back if you face any difficulties in installing the specified driver.

 

Best regards,

Mithun.



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supre5
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Posts: 9
Registered: ‎11-11-2013
Location: Finland
Views: 12,037
Message 3 of 15

Re: ThinkPad X240 missing WLAN drivers on Windows 7 64bit Enterprise

Thanks for the reply and advice. I had forgotten this method. (maybe too many installations without problems)  I will try this solution tomorrow morning. Still, I am wondering what is the reason that Thinkvantage System Update does not work as planned.

 

Regards, supre5

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 12,023
Message 4 of 15

Re: ThinkPad X240 missing WLAN drivers on Windows 7 64bit Enterprise

Hi Supre5,

 

Maybe the Think Vantage system update installed is not the latest version. Uninstall it from control panel, reboot and download the latest version from here. Install it and check if it works properly.

 

Best regards,

Mithun.



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supre5
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Posts: 9
Registered: ‎11-11-2013
Location: Finland
Views: 12,020
Message 5 of 15

Re: ThinkPad X240 missing WLAN drivers on Windows 7 64bit Enterprise

Well, a good idea but I am 100% sure that it is exactly version 5.03 because I have manually installed it into the system. Anyways, your first solution suggestion is still valid and I try to solve the problem according to it.
supre5
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Posts: 9
Registered: ‎11-11-2013
Location: Finland
Views: 11,980
Message 6 of 15

Re: ThinkPad X240 missing WLAN drivers on Windows 7 64bit Enterprise

I am sorry but I was not able to identify hardware vendor from the hardware ids. It is difficult to know what info should be put into vendor or hardware search in pci database. Could someone please assist me. I have a screenshot of hardware ids of the unknown device in device manager here.

 

Thanks in advance

 

hardware_id.png

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 12,000
Message 7 of 15

Re: ThinkPad X240 missing WLAN drivers on Windows 7 64bit Enterprise

Hi Supre5,

 

Apologizing for the inconvenience caused. Could you please try installing this Intel Wireless LAN driver?

 

Else, try running Intel Driver update utility which auto detects the relevant drivers for your system and install it.

 

Hope this helps!

 

Best regards,

Mithun.



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supre5
Fanfold Paper
Posts: 9
Registered: ‎11-11-2013
Location: Finland
Views: 11,957
Message 8 of 15

Re: ThinkPad X240 missing WLAN drivers on Windows 7 64bit Enterprise

I am very pleased now. Thank you for your huge effort mithun. My problem is solved now. Lenovo Community showed real power to solving this issue in couple of days. I have asked help from Lenovo Finland but Lenovo Community was more efficient.  In addition, I have informed Lenovo that correct wlan driver is missing from the support site as well as Thinkvantage System Update does not work as planned

 

Thank you mithun.

 

Best wishes,

 

supre5

graflundsIt
Paper Tape
Posts: 2
Registered: ‎04-13-2012
Location: Sweden
Views: 11,878
Message 9 of 15

Re: ThinkPad X240 missing WLAN drivers on Windows 7 64bit Enterprise

We hade the same problem with our new x240 laptops. 

Not good when big company like Lenovo have the wrong drivers up on their support page...

 

But thanks to good forums people.

The Intel Wireless LAN driver in the link worked good Smiley Happy

Avi
Ctrl-Alt-Del
Posts: 15
Registered: ‎03-11-2012
Location: Israel
Views: 11,221
Message 10 of 15

Re: ThinkPad X240 missing WLAN drivers on Windows 7 64bit Enterprise

I'm having the same problem, i don't see the wireless drivers in update retriever (latest version) and not on system update 5.03.

 

also missing from update retriever and system update is hotkey features (especially on screen display).

 

the machine type we are testing is 20AM.

 

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