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6 Posts

03-29-2017

US

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Re: ThinkPad X270 PCIe SSD (NVMe) refusing to wake up from low-power state

2017-04-09, 15:51 PM

I got another BSOD of a different type, citing "win32kbase.sys". It was after ~2 days of use.

 

I've uploaded the memory dump here: https://goo.gl/ISUA4G

 

BlueScreenView suggests that hal.dll (the Hardware Abstraction Layer DLL) had something to do with it.

 

Let me know if this is a related issue.

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6242 Posts

10-29-2009

NC

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Re: ThinkPad X270 PCIe SSD (NVMe) refusing to wake up from low-power state

2017-04-09, 17:46 PM

heptagrammaton

 

Thanks for your feedback.  Because you are on insider 15063 I don't have the symbols to analyze the crash dump right now.  I will be able to study your dump in more detail later this week.  The fact that you are able to get a dump at all means it is not the BIOS/SSD issue that is fixed by BIOS 1.12  (the BSOD caused by that issue would not generate a dump file because the SSD stopped responding)

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6242 Posts

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Re: ThinkPad X270 PCIe SSD (NVMe) refusing to wake up from low-power state

2017-04-11, 17:52 PM

heptagrammaton

 

The best that I can tell, the issue of your BSOD dump is a bug in win32kbase.sys related to touchpad gesture processing.  I checked in a MSFT database where we can look up known bugs, but this one is not in it.  You might have better luck reporting this problem on a MSFT forum or giving feeback through the insider program.

 

The bug is in:  win32kbase!CPTPEngine::DoTPGestureProcessing+0xf5

 

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6242 Posts

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Re: ThinkPad X270 PCIe SSD (NVMe) refusing to wake up from low-power state

2017-04-11, 17:53 PM

To all,

 

I am temporarily marking my previous post (with the link to the trial BIOS) as the solution to help users easily find it.  when the formal BIOS is released, I will update again to provide a link to it.

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Re: ThinkPad X270 PCIe SSD (NVMe) refusing to wake up from low-power state

2017-04-17, 12:59 PM

The new BIOS that fixes this issue has been released on support.lenovo.com here:  http://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X270/downloads/DS120442

 

If you already installed the trial version 1.12 that I posted earlier, this is the same version.  So there is no need to re-install it.

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6 Posts

03-21-2017

JP

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Re: ThinkPad X270 PCIe SSD (NVMe) refusing to wake up from low-power state

2017-04-22, 2:46 AM

Thanks to the team for soliving it in relatively short time :-)

 

I've been running 1.12 for over a week now and the issue seems fixed for good :-)

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5 Posts

03-27-2017

DE

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  • Message 37 of 37

Re: ThinkPad X270 PCIe SSD (NVMe) refusing to wake up from low-power state

2017-04-23, 13:41 PM

Running the new BIOS version for quite some time now I'm positive that this fixed the issue. Thanks!

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