English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

3 Posts

06-08-2019

US

3 Signins

53 Page Views

  • Posts: 3
  • Registered: ‎06-08-2019
  • Location: US
  • Views: 53
  • Message 1 of 4

ThinkPad Yoga X380 IR camera not working

2019-06-08, 23:07 PM

Hello,

 

My windows Hello was not working properly, so I decided to remove it from the "Computer management -> Device manager -> Biometric Devices -> IR (I am not sure about the name here, but I know that I removed the IR recognition device. I am attaching the image showing the exact position. One can see that Integrated IR camera is there under cameras, but, missing from the Biometric Devices.)" hoping that I will be able to download back and that might fix the problem. Unfortunately, I am unable to find that anywhere on the internet or Lenovo websites. I have also lost the option of using IR camera in the "settings -> Accounts -> Sign-in options -> Windows Hello". it only shows options of using fingerprint and pin. 

 

I have already tried installing all the drivers related to IR Cameras as well as a regular camera.

I also tried everything about windows hello drivers. 

I have also looked at windows websites.

One more thing I recently tried was trying to install firmware for IR camera "Integrated IR Camera Device Firmware (Bison/BN7FTNKSX) for Windows 10 (64bit) - ThinkPad X380 Yoga" from Lenovo' Drivers list. When trying to install, it says No device! and nothing happens. Ultimately I ended up killing the program.

Nothing seemed to work and I am unable to get the Biometric Device back.

 

Has it ever happened with anybody? Please help me with the issue.

Thank you.

Reply
Options

734 Posts

04-23-2019

US

423 Signins

13382 Page Views

  • Posts: 734
  • Registered: ‎04-23-2019
  • Location: US
  • Views: 13382
  • Message 2 of 4

Re: ThinkPad Yoga X380 IR camera not working

2019-06-10, 7:35 AM

Hi abhishekpanjabi!

Welcome to the Community Forums.

You can use this link https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x380-yoga/downloads?CID=ww:lenovosocial:20x9m6 to download the drivers needed for the IR camera.

Please let us know if this resolves the issue.


Regards.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

3 Posts

06-08-2019

US

3 Signins

53 Page Views

  • Posts: 3
  • Registered: ‎06-08-2019
  • Location: US
  • Views: 53
  • Message 3 of 4

Re: ThinkPad Yoga X380 IR camera not working

2019-06-11, 20:44 PM

Hi,

 

I have windows version 1809 and I have already tried installing "Integrated_IR Camera Driver for Windows 10 64-bit (Version 1709 or later) - ThinkPad X380 Yoga". I could successfully install that. Also, I have tried installing "Integrated IR Camera Device Firmware (Bison/BN7FTNKSX) for Windows 10 (64bit) - ThinkPad X380 Yoga". However, attempting to install this driver shows me as the attached 1st pic and then when I hit finish it shows "No Device!" as shown in 2nd pic.

 

Is there any other driver that I am missing from the cameras category?

 

Reply
Options

3 Posts

11-19-2018

US

9 Signins

51 Page Views

  • Posts: 3
  • Registered: ‎11-19-2018
  • Location: US
  • Views: 51
  • Message 4 of 4

Re: ThinkPad Yoga X380 IR camera not working

2019-06-11, 21:37 PM

I have the exact, exact same issue with my X380. I can't recall when this first occurred, but I do remember it not working as far back as March. I only notice when attempting to connect to a virtual meeting.

 

When I enable the camera via an app or website, the camera activation light illuminates, but no image is captured/displayed.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete