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13 Posts

06-16-2020

France

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Thinkpad Nano Fingerprint

2021-03-10, 13:13 PM
Hello,
I have a Thinkpad Nano and my fingerprint sensor turns off on its own. I can no longer connect with it. I have to use the camera or the Hello code. However when I restart the computer it works, then it deactivates on its own. Thank you for your help.
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1319 Posts

01-08-2021

Philippines

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Re:Thinkpad Nano Fingerprint

2021-03-10, 14:06 PM

Hello plaj83,

 


Greetings

Kindly follow the steps here:
https://support.lenovo.com/ph/en/solutions/ht104227-fingerprint-is-not-working-after-upgrade-to-windows-10-thinkpad


Update us how it goes

 


Regards, 
Lorenzo_Lenovo



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13 Posts

06-16-2020

France

11 Signins

95 Page Views

  • Posts: 13
  • Registered: ‎06-16-2020
  • Location: France
  • Views: 95
  • Message 3 of 6

Re:Thinkpad Nano Fingerprint

2021-03-22, 14:17 PM
Thank you, it's OK
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1319 Posts

01-08-2021

Philippines

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Re:Thinkpad Nano Fingerprint

2021-03-22, 23:17 PM

Hello plaj83,

 

Are you saying it's working now?
Was it fixed by doing the steps from the link I gave?

 

Regards, 
Lorenzo_Lenovo



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13 Posts

06-16-2020

France

11 Signins

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  • Posts: 13
  • Registered: ‎06-16-2020
  • Location: France
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  • Message 5 of 6

Re:Thinkpad Nano Empreinte digitale

2021-03-29, 17:53 PM
Good evening Lorenzo, and good evening everyone.
In fact, it does not work. My fingerprint reader breaks down all the time. It does not appear to be detected. When I uninstall the device and reinstall it it works, then you have to start over.
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1319 Posts

01-08-2021

Philippines

90 Signins

6597 Page Views

  • Posts: 1319
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 6597
  • Message 6 of 6

Re:Thinkpad Nano Fingerprint

2021-04-07, 22:30 PM

Sorry for the late reply.

 

Since we tried those troubleshooting steps, I would suggest that you reach out to the tech support for your region.

Stay safe

 

Best regards,

Lorenzo_Lenovo



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