cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Sn00ky-G
Paper Tape
Posts: 1
Registered: ‎02-01-2019
Location: NL
Views: 116
Message 1 of 2

Thinkpad Thunderbolt 3 dock in combination with X380

Just got myself a second thinkpad, a X380 as the HDMI port wont support a widescreen from LG, i bought myself a Thunderbolt 3 dock.

 

But I can't get the dockingstation to work. Is this because it's not comptable according to lenovo? 

The Thunderbolt controller is also not aways found, i have to manualy use the driver file which is able to detect the driver which is provided with the driver from intel. Ones opened, the thunderbolt controller is visible in the thunderbolt software. But no connection with the dockingstation.

 

Is this because it's not comptable according to lenovo? 

Social Support Agent
Social Support Agent
Posts: 196
Registered: ‎08-02-2018
Location: US
Views: 62
Message 2 of 2

Re: Thinkpad Thunderbolt 3 dock in combination with X380

Hi Sn00ky-G,

 

Welcome to the community forums.

 

Just to clarify, you only have 1 external monitor connected to your dock, is that correct? Please be advised that as per set up, if you are using 2 monitors, you can only use one DP (DP1) and an HDMI port. Please refer to the user guide here: https://download.lenovo.com/pccbbs/options_iso/tp_thunderbolt3dock_sp40h13047.pdf?CID=ww:lenovosocia.... Is this the thunderbolt that you have https://support.lenovo.com/us/en/solutions/acc100356?CID=ww:lenovosocial:20x9m6 ? Do you have the stock Thunderbolt drivers? https://pcsupport.lenovo.com/us/en/downloads/DS501904?CID=ww:lenovosocial:20x9m6 We'd like to look into this further. Thank you.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Check out current deals!


Shop current deals

Top Kudoed Authors