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02-01-2019

NL

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Thinkpad Thunderbolt 3 dock in combination with X380

2019-02-01, 15:34 PM

Just got myself a second thinkpad, a X380 as the HDMI port wont support a widescreen from LG, i bought myself a Thunderbolt 3 dock.

 

But I can't get the dockingstation to work. Is this because it's not comptable according to lenovo? 

The Thunderbolt controller is also not aways found, i have to manualy use the driver file which is able to detect the driver which is provided with the driver from intel. Ones opened, the thunderbolt controller is visible in the thunderbolt software. But no connection with the dockingstation.

 

Is this because it's not comptable according to lenovo? 

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733 Posts

08-02-2018

US

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Re: Thinkpad Thunderbolt 3 dock in combination with X380

2019-02-26, 14:57 PM

Hi Sn00ky-G,

 

Welcome to the community forums.

 

Just to clarify, you only have 1 external monitor connected to your dock, is that correct? Please be advised that as per set up, if you are using 2 monitors, you can only use one DP (DP1) and an HDMI port. Please refer to the user guide here: https://download.lenovo.com/pccbbs/options_iso/tp_thunderbolt3dock_sp40h13047.pdf?CID=ww:lenovosocial:20x9m6. Is this the thunderbolt that you have https://support.lenovo.com/us/en/solutions/acc100356?CID=ww:lenovosocial:20x9m6 ? Do you have the stock Thunderbolt drivers? https://pcsupport.lenovo.com/us/en/downloads/DS501904?CID=ww:lenovosocial:20x9m6 We'd like to look into this further. Thank you.



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