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47 Posts

03-31-2009

US

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Thinkpad Thunderbolt 3 dock not charging Thinkpad X380 YOGA

2019-01-26, 2:42 AM

Hi, I have  a Thinkpad X380 Yoga. The Thunderbolt 3 Dock will not charge my Thinkpad X380 YOGA, and a message saying that the dock is not providing enough power shows up on my minitor. I wonder if anyone have a solution to this problem. It does not make  sense to have to connect the Thunderbold AND the AC power to the Thinkpad, it should be just ONE Thunderbold cord.

 

1. My power brick is 135W, 20V-6.75A

2. I am connecting the Thunderbolt to throuogh the port on the back of the dock.

3. I have went to BIOS  and under power section, "disable the battary for technical service" and pwered it back on.

 

None of the above solutions worked. 

 

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70 Posts

05-10-2016

HK

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Re: Thinkpad Thunderbolt 3 dock not charging Thinkpad X380 YOGA

2019-01-27, 8:54 AM

Hi x61yang,

 

Checked on support page and found the latest firmware for the mentioned dock released on 14 Jan 2019, which included TBT3 firmware update to version C33. Make sure you have updated already.

 

"May the Force be with Lenovo"
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47 Posts

03-31-2009

US

36 Signins

285 Page Views

  • Posts: 47
  • Registered: ‎03-31-2009
  • Location: US
  • Views: 285
  • Message 3 of 3

Re: Thinkpad Thunderbolt 3 dock not charging Thinkpad X380 YOGA

2019-01-27, 20:40 PM
Thank you, I'll report back on the results.
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