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Posts: 26
Registered: ‎03-08-2017
Location: US
Message 1 of 294 (4,865 Views)

Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

There are a number of posts about this problem on another forum, but I figured I would start one here to make sure Lenovo is aware of it. Since the arrival of my 2017 x1 carbon, the touchpad has had what appears to be some sort of driver issue. The pad works fine for a few minutes after restart, then randomly it starts to have some sort of issue where it starts freezing up each time you lift your finger and put it down again. The tap to click feature no longer functions, and the cursor jumps around randomly as well. These problems go away after a restart, but will start again after ~5-10 minutes of use. It makes the computer pretty much unusable and is extremely frustrating. The only thing I've found to help is disabling the trackpoint in the synaptics settings, which brings back the tap to click, but doesn't help with the freezing issue. This also disables the physical buttons above the touchpad, which is a big part of what I love about thinkpad hardware!

 

The problem happens on both the lenovo supplied windows 10 pro install, as well as a fresh install of windows 10 pro, both using the drivers supplied on Lenovos website. The specs for my machine are below. If anyone else is experiencing this or has any info please respond with which x1 specs youre running and anything you may have tried. Im also curious if anyone is NOT experiencing this issue, which could indicate it might not be entirely software related.

 

X1 Carbon 2017

I5-7300U

512 nVME PCIe SSD

Windows 10 Pro x64

8gb ram

Fingerprint reader

Shipped 3/7/2017

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Posts: 4,148
Registered: ‎04-25-2008
Location: US
Message 2 of 294 (4,834 Views)

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

What's your Synaptics driver version (Device Manager>Mice>Synaptics>Driver tab)?

I don't work for Lenovo. I'm a crazy volunteer!
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Posts: 26
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Message 3 of 294 (4,776 Views)

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

Its the latest driver from the lenovo web page. 19.3.4.71

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Posts: 23
Registered: ‎08-19-2015
Location: US
Message 4 of 294 (4,763 Views)

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

Thank you for posting this - I am experiencing same. It is totally ridiculous, how can they ship a laptop with such a terrible touchpad experience! This reviewer also noticed the problem: https://youtu.be/XCOHTLNMvCE?t=2m40s (will start right where she mentions it). Am also using the latest, same driver you have mentioned. 

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Message 5 of 294 (4,752 Views)

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

I asked about the Synaptics driver because I was experiencing a periodic TrackPoint freeze on a (closely-related) X1 Yoga 2nd Gen, which was largely alleviated on upgrade from 19.3.4.63 to 19.3.4.71. I still get an occasional hang for a few seconds. It's hard to trap information about it. 

 

Do you notice anything else which may be suggestive, at the time of the problem? Can you make it happen on demand? How?

I don't work for Lenovo. I'm a crazy volunteer!
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Posts: 23
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Message 6 of 294 (4,746 Views)

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

No. It's random but frequent. I did try uninstalling the driver. Oddly, it still says 19.3.4.71, perhaps because I didn't tick the box that said remove software. For the moment it seems to be working better.
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Message 7 of 294 (4,730 Views)

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

Somebody in another forum seems to think it might be due to using the Chrome browser. He used firefox without issue for 2 hours then got the issue minutes after switching to chrome. Im also using chrome so it checks out. Also seems to only happen to me while using chrome. Though I've never experienced such a wierd driver issue before. Are you using chrome?

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Message 8 of 294 (4,727 Views)

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

Very interesting! I am using Chrome as well and certainly intend to continue. 

 

And that could explain why what seemed to work before - uninstalling the driver and rebooting - now doesn't. I'm still stuck with the freezing pointer.

 

Will try using Edge and see how it goes...but yeah, why would the browser matter? Also, what's the other forum you've mentioned?

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Message 9 of 294 (4,724 Views)

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

are you saying yours is now stuck not working and rebooting no longer alleviates the issue?

 

Here is the other thread ive been following.

http://forum.notebookreview.com/threads/thinkpad-x1-carbon-5th-2017-touchpad-issue.802256/

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Message 10 of 294 (4,715 Views)

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

Thanks for that link Frogybloop. I'm using Chrome too (on the Stable channel). Trying to gather more info.

I don't work for Lenovo. I'm a crazy volunteer!
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