03-22-2017 04:05 AM - edited 03-22-2017 04:09 AM
I'm now having same issue with you guys. I got this new labtop 4 days ago with excitement but this is really annoying.
I also use Chrome. Trackpad driver files and Chrome(or other programs) may use same windows system files and that could make the trouble but I don't really know why this is happened. Lenovo must check this phenomenon. I hope this is not the hardware problem.
03-22-2017 05:19 AM
I've tried just using Edge browser and looking at Task Manager, there are no Chrome processes running, but I still have problems. I guess I could try uninstalling Chrome and see if that improves things. But I think I'm going to try Lenovo Support first.
03-22-2017 05:42 AM
03-22-2017 06:52 AM
Thanks for posting this. I thought I was the only one having this problem. I checked and I'm using the sam driver. I called lenovo support and they told me to send the laptop in for support. I just got the laptop 3 days ago. I'm disappointed that Lenovo would ship a new laptop with this type of problem. They only think I can think to do is to return it.
03-22-2017 06:53 AM
Let's tilt the odds in favor of a quick resolution! Any other observations? Do you notice anything else which may be suggestive, at the time of the problem? Can you make it happen on demand? How?
03-22-2017 07:12 AM - edited 03-22-2017 07:13 AM
I had another problem with the Chrome when I watched some comic books (which have a lot of pictures in the page). The problem is some lagging and freezing frequently(4-5sec) when scrolling the page. Other than that, same as other comments(trackpad freezing frequently even in idle), but the trackpoint is OK.
03-22-2017 07:27 AM
Good idea Bananaman!
Im also curious to know what other people's hardware specs are, perhaps this issue is specific to one type of build over another.
The only two things I've done that have changed anything are as follows:
1.) Disabling the trackpoint in the synaptics settings: This solves the issue of the tap to click no longer functioning once the problem starts, however the cursor freezing still persists. I also notice that the cursor will not freeze as long as you keep your finger on the trackpad. The freeze only occurrs when you remove your finger, then place it back on the pad once again. Also the fact that there is no freezing when you plug in a USB mouse, or use the trackpoint indicates that the cursor itself is not actually freezing, only the connection of the touchpad to the cursor, indicating some sort of software glitch loop with the touchpad drivers themselves.
2.) I completely disabled the precision touchpad drivers and replaced everything with generic synpatics drivers. At this point the touchpad did still function, and I wasn't able to get the freezing to occurr after about 20 minutes of use. However it also disabled all of the touchpad gestures (and also disabled the trackpoint entirely), so I eventually switched back to the original drivers.
Unfortunately I haven't figured out what is triggering the issue, so I can't recreate it without just using the laptop for a while. However, as far as I know it has always occurred while I was using chrome, though this just may be coincidental since I spend the majority of my time on the machine using chrome thusfar. Any other Ideas are welcome. Im happy to try anything people can come up with.
03-22-2017 07:45 AM
Interesting. I haven't used it much. Is it as bad as the touchpad? Does it work normal then all of a sudden start doing it, or is it just ocassionally? I'm thinking it might be related somehow.