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turnersauce
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Posts: 4
Registered: ‎08-03-2011
Location: NL
Views: 117
Message 1 of 3

Thinkpad X1 Carbon 5th gen unresponsive

I have a Thinkpad X1 Carbon 5th gen 20HR,  17 months old (so unfortunately out of warranty).

 

While using my laptop on a flight (for reading a PDF, nothing particularly intensive) it suddenly shutdown and became completely unresponsive -- no lights would come on when I pressed the power button. When I returned home I tried charging it, but the charging light would not come on.

 

I tried a couple of suggestions form the forums, including:

  • pressing the reset button
  • removing the main & CMOS battery and pressing the power button multiple times

However, it remains completely unresponsive. I've created a service request with Lenovo, but I am fearing the worst: an expensive motherboard replacement. Is there anything else I can try in the meantime? 

Social Support Agent
Social Support Agent
Posts: 1,067
Registered: ‎08-02-2018
Location: US
Views: 60
Message 2 of 3

Re: Thinkpad X1 Carbon 5th gen unresponsive

Hi Turnersauce! Let's try power cycle by holding down the power button for 10-15 seconds while the device is unplugged from the wall outlet. If the issue persist, try using a different charger or try plugging it from a different outlet.

Another option for you If the issue is the motherboard, you can get the compatible part number from this link: https://lnv.gy/2J91Gq3. Please refer to the photo below. You can buy the part online or locally and have a third party tech install it for you. This will reduce the repair expense. Hope that helps.



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turnersauce
Fanfold Paper
Posts: 4
Registered: ‎08-03-2011
Location: NL
Views: 44
Message 3 of 3

Re: Thinkpad X1 Carbon 5th gen unresponsive

Hi Jwes, thanks for your answer. In the meantime I've sent my laptop to a Lenovo service center and they determined that indeed the system board requires replacement, with the cost for the part being 650 euros (before VAT). I hope there is no next time, but if there is I will go through the third-party route that you suggest.

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