04-28-2019 01:48 AM
I have a Thinkpad X1 Carbon 5th gen 20HR, 17 months old (so unfortunately out of warranty).
While using my laptop on a flight (for reading a PDF, nothing particularly intensive) it suddenly shutdown and became completely unresponsive -- no lights would come on when I pressed the power button. When I returned home I tried charging it, but the charging light would not come on.
I tried a couple of suggestions form the forums, including:
However, it remains completely unresponsive. I've created a service request with Lenovo, but I am fearing the worst: an expensive motherboard replacement. Is there anything else I can try in the meantime?
05-07-2019 01:25 PM
Hi Turnersauce! Let's try power cycle by holding down the power button for 10-15 seconds while the device is unplugged from the wall outlet. If the issue persist, try using a different charger or try plugging it from a different outlet.
Another option for you If the issue is the motherboard, you can get the compatible part number from this link: https://lnv.gy/2J91Gq3. Please refer to the photo below. You can buy the part online or locally and have a third party tech install it for you. This will reduce the repair expense. Hope that helps.
05-09-2019 11:10 PM
Hi Jwes, thanks for your answer. In the meantime I've sent my laptop to a Lenovo service center and they determined that indeed the system board requires replacement, with the cost for the part being 650 euros (before VAT). I hope there is no next time, but if there is I will go through the third-party route that you suggest.