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Zetheroo
SCSI Port
Posts: 94
Registered: ‎11-13-2010
Location: CH
Views: 303
Message 11 of 18

Re: Thinkpad X1 Carbon 6th Gen restarts when shutdown

We just ordered our third X1 Carbon 6th Gen and it too has the same issue with rebooting instead of shutting down.

 

Can someone from Lenovo please address this? These are top-of-the-line Thinkpads that we are paying dearly for, and yet the simplest of things, like shutdown, is buggy!! 

My Thinkpad History since 1998: 760C, 380ED, 600X, T21, T23, T30, R30, R31, T40, T40p, R51, T41, T42, T43, T60, R61, X31, X61, T61, T400, T420, T440p - Current Personal Thinkpads: R61, T400, T420, T440p - Thinkpads regularly handled currently: T430*, T44x, X230, X240, X250, X260, X1 Carbon
cleaner23
What's DOS?
Posts: 2
Registered: ‎04-12-2019
Location: CH
Views: 276
Message 12 of 18

Re: Thinkpad X1 Carbon 6th Gen restarts when shutdown

Hi,

 

we have more than 90(!)  X1 Gen 6 notebooks with exact same issue!  "Shutdown" power-off the device (power led indicater off) but after 2-3 sec. it will power-on again.


First, after a fresh depyloment (via SCCM), the machines handles a shutdown request just like a reboot request.

It does not even try to power off the device - it just reboots.

Then we disabled the Windows 10 "fastboot" function. (hiberbootenabled=0). Since then the machine "does power-off " for 2-3 sec. but afterwards power-on and again?!   It usually needs 2,3 times the shutdown and then the machines stays really powered off.

What kind of strange behaviour is that?  We have also DELL notebooks with the same OS level and they do not beheave like this.

Yes, we have PXE enabled - and we need to have it. However, even if PXE is disabled and no network attached - it's the same issue.

OS:   Win10 x64 (1803) Enterprise. OS staging via SCCM 2012-R2.  Fastboot disabled.  PXE enabled.  All updates & latest BIOS.

 

Can somebody from Lenovo please assist for a real solution?

 

Thanks & Regards
Michel

 

Lenovo Staff
Lenovo Staff
Posts: 5,410
Registered: ‎10-29-2009
Location: NC
Views: 272
Message 13 of 18

Re: Thinkpad X1 Carbon 6th Gen restarts when shutdown

How do I reproduce the issue?  It doesn't happen with Win10 + SCCM driver pack.  It also doesn't happen with Win10 factory preload.

 

cleaner23
What's DOS?
Posts: 2
Registered: ‎04-12-2019
Location: CH
Views: 268
Message 14 of 18

Re: Thinkpad X1 Carbon 6th Gen restarts when shutdown

Not sure. For us it does happen with Win10 + SCCM driver pack. But let me stage one with a preload factory image to see if we have the same sort of behaviour. But even if not what possible could cause this issue then? Especially with the same OS image on DELL vs X1.

Lenovo Staff
Lenovo Staff
Posts: 5,410
Registered: ‎10-29-2009
Location: NC
Views: 266
Message 15 of 18

Re: Thinkpad X1 Carbon 6th Gen restarts when shutdown


@cleaner23 wrote:

Not sure. For us it does happen with Win10 + SCCM driver pack. But let me stage one with a preload factory image to see if we have the same sort of behaviour. But even if not what possible could cause this issue then? Especially with the same OS image on DELL vs X1.


Do the machines have WWAN module?  If so, please provide any details you can find such as WWAN model, driver version, firmware version.

Zetheroo
SCSI Port
Posts: 94
Registered: ‎11-13-2010
Location: CH
Views: 255
Message 16 of 18

Re: Thinkpad X1 Carbon 6th Gen restarts when shutdown

From my experience it seems to happen only/more when the laptop is docked. We use the UltraDock.

 

Something else ... this seems to stop the reboot behavior ... https://support.lenovo.com/ch/en/solutions/ht117681

However, what this suggests is that there is a 'system failure' occuring whenever the laptop is shutdown when docked.

My Thinkpad History since 1998: 760C, 380ED, 600X, T21, T23, T30, R30, R31, T40, T40p, R51, T41, T42, T43, T60, R61, X31, X61, T61, T400, T420, T440p - Current Personal Thinkpads: R61, T400, T420, T440p - Thinkpads regularly handled currently: T430*, T44x, X230, X240, X250, X260, X1 Carbon
humercab
Paper Tape
Posts: 2
Registered: ‎04-23-2019
Location: SI
Views: 177
Message 17 of 18

Re: Thinkpad X1 Carbon 6th Gen restarts when shutdown

For my X1 carbon 6th gen it also occurs on doc more frequently than off dock.. So if this is hardware failure I will send it back now when it is still in guarantee .
humercab
Paper Tape
Posts: 2
Registered: ‎04-23-2019
Location: SI
Views: 60
Message 18 of 18

Re: Thinkpad X1 Carbon 6th Gen restarts when shutdown

There was new BIOS update and problem is solved...At least for me...

 

 

EDIT: Problem still here Smiley Sad

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