08-22-2018 06:34 PM
The firmware failed to install. It reset the computer but the screen stayed black for 30 mins before I powered the computer off and powered it back on. Luckily, it does turn on. I've tried to install it in safe mode, but without success.
I just want to clarify, are you still able to boot to Windows and all your data is still on the drive? If so, you don't have the issue of this thread. Can you post a screenshot of the firmware update tool where it shows the details of the drive, including the current firmware version and the new firmware version?
08-23-2018 05:26 AM
You do not have the problem that this thread is about. I am asking our SSD team how to debug this. I haven't heard this problem report from anyone else.
08-23-2018 05:46 PM
Did you install a Samsung NVMe driver? I think it causes this problem. Please use Microsoft native NVMe driver instead. It's the only driver that works succesfully with firmware update in all cases.
To confirm it:
1. Open Device Manager
2. Expand "Storage Controllers" category
3. You should see "Standard NVM Express Controller" here, and not anything Samsung.
08-30-2018 03:49 PM
Samsung NVMe Controller is the problem. Where did that driver come from? Lenovo doesn't provide it. To update the SSD firmware, use the Microsoft "Standard NVM Express Controller" driver instead.
08-30-2018 05:45 PM
How do I remove the Samsung NVME and install the MSFT one? Also, where can I get the MSFT one.
I think the drivers updated when I used a program called Driver Easy.
08-31-2018 05:26 AM
From Device Manager, double click on "Samsung NVMe Controller", then:
1. click on the "Driver" tab
2. click on "Update Driver" button
3. click on "Browse my computer..."
4. click on "Let me pick..."
5. choose "Standard NVM Express Controller", then click on "Next"
6. click on "Close", then close the Device Manager window and reboot as prompted
Try the firmware update again, it should work now.