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Lenovo Staff
Lenovo Staff
Posts: 6,141
Registered: ‎10-29-2009
Location: NC
Views: 451
Message 11 of 19

Re: Thinkpad X1 Carbon 6th wont boot after SSD firmware upgrade


@alee1979 wrote:

The firmware failed to install.  It reset the computer but the screen stayed black for 30 mins before I powered the computer off and powered it back on.  Luckily, it does turn on.  I've tried to install it in safe mode, but without success.


I just want to clarify, are you still able to boot to Windows and all your data is still on the drive?  If so, you don't have the issue of this thread.  Can you post a screenshot of the firmware update tool where it shows the details of the drive, including the current firmware version and the new firmware version?

alee1979
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Posts: 7
Registered: ‎08-22-2018
Location: US
Views: 449
Message 12 of 19

Re: Thinkpad X1 Carbon 6th wont boot after SSD firmware upgrade

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Lenovo Staff
Lenovo Staff
Posts: 6,141
Registered: ‎10-29-2009
Location: NC
Views: 433
Message 13 of 19

Re: Thinkpad X1 Carbon 6th wont boot after SSD firmware upgrade

You do not have the problem that this thread is about.  I am asking our SSD team how to debug this.  I haven't heard this problem report from anyone else.

Lenovo Staff
Lenovo Staff
Posts: 6,141
Registered: ‎10-29-2009
Location: NC
Views: 413
Message 14 of 19

Re: Thinkpad X1 Carbon 6th wont boot after SSD firmware upgrade

alee1979

 

Did you install a Samsung NVMe driver?  I think it causes this problem.  Please use Microsoft native NVMe driver instead.  It's the only driver that works succesfully with firmware update in all cases.

 

To confirm it:

1.  Open Device Manager

2.  Expand "Storage Controllers" category

3.  You should see "Standard NVM Express Controller" here, and not anything Samsung.

 

alee1979
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Posts: 7
Registered: ‎08-22-2018
Location: US
Views: 381
Message 15 of 19

Re: Thinkpad X1 Carbon 6th wont boot after SSD firmware upgrade

It states both the Microsoft Storage Space Controller and the Samsung NVMe Controller.

Lenovo Staff
Lenovo Staff
Posts: 6,141
Registered: ‎10-29-2009
Location: NC
Views: 378
Message 16 of 19

Re: Thinkpad X1 Carbon 6th wont boot after SSD firmware upgrade

Samsung NVMe Controller is the problem.  Where did that driver come from?  Lenovo doesn't provide it.  To update the SSD firmware, use the Microsoft "Standard NVM Express Controller" driver instead.

alee1979
Fanfold Paper
Posts: 7
Registered: ‎08-22-2018
Location: US
Views: 365
Message 17 of 19

Re: Thinkpad X1 Carbon 6th wont boot after SSD firmware upgrade

How do I remove the Samsung NVME and install the MSFT one?  Also, where can I get the MSFT one.

I think the drivers updated when I used a program called Driver Easy.

Lenovo Staff
Lenovo Staff
Posts: 6,141
Registered: ‎10-29-2009
Location: NC
Views: 348
Message 18 of 19

Re: Thinkpad X1 Carbon 6th wont boot after SSD firmware upgrade

From Device Manager, double click on "Samsung NVMe Controller", then:

1.  click on the "Driver" tab

2.  click on "Update Driver" button

3.  click on "Browse my computer..."

4.  click on "Let me pick..."

5.  choose "Standard NVM Express Controller", then click on "Next"

6.  click on "Close", then close the Device Manager window and reboot as prompted

 

Try the firmware update again, it should work now.

 

 

AlwaysOnTheRoad
What's DOS?
Posts: 1
Registered: ‎09-14-2018
Location: US
Views: 305
Message 19 of 19

Re: Thinkpad X1 Carbon 6th wont boot after SSD firmware upgrade

I had the same problem.  Instructions provided resolved.

 the issue.   Also a X1 Carbon 6th.

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