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11-21-2020

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Thinkpad X1 Carbon Gen.8 Webcam not working

2020-11-21, 19:34 PM

Brandnew X1 Carbon Gen.8 - integrated Webcam isn't working

 

The new driver is already installed - All the permission is being granted

 

All I see is a grey background and an Icon of a crossed camera.

 

Please help

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5243 Posts

04-25-2008

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Thinkpad X1 Carbon Gen.8 Webcam not working

2020-11-21, 23:26 PM
The ThinkShutter is the first thing to check, as when it is closed that is what you see. It is a mechanical slider which blocks the camera. Slide it to the left.
USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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Re:Thinkpad X1 Carbon Gen.8 Webcam not working

2020-11-23, 1:41 AM

Thanks for the reply, but I checked the ThinkShutter.

Doesn't fix my problem.

 

I see a white light right next to the Shutter when the camera app is running - but no signal

When i slide it left, there is a small red dot over the lense - still no signal

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Re:Thinkpad X1 Carbon Gen.8 Webcam not working

2020-11-23, 15:49 PM

Fixed

 

Camera was disabled - Turned back on in Vantage Application

0 person found this solution to be helpful.

This helped me too

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Re:Thinkpad X1 Carbon Gen.8 Webcam not working

2020-11-23, 16:08 PM
Glad you found the problem! And I just discovered a bit of trivia: The ThinShutter on the X1C6 slides left to open, whereas on the X1C7 and X1C8 it slides right to open! In all cases when the red dot is visible, it's closed, so no red dot means it's open :-).
USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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