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bmwx1
Fanfold Paper
Posts: 18
Registered: ‎08-19-2018
Location: GB
Views: 2,584
Message 21 of 35

Re: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

When I bought my X1 Carbon Gen6 I looked at the Lenovo options but thought they didn't offer enough types of ports. Instead I bought the CalDigit TS3 Plus.

 

The TS3 Plus has a lot of extra ports over the Lenovo offerings, including a SDXC card reader. Also there is no special driver software needed. As long as your Intel Thunderbolt software / driver is up to date, it is just plug and play.

 

Mine has been super reliable, use it all the time. I connect screens, Ethernet, USB devices, memory card, etc to it all the time, never been a problem.

 

And it doesn't cost as much!

bmwx1
Fanfold Paper
Posts: 18
Registered: ‎08-19-2018
Location: GB
Views: 2,582
Message 22 of 35

Re: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

Yes, CalDigit TS3 Plus. Been using mine since day 1. As well as powering my X1, it drives my screens,mouse, keyboard, Ethernet & I use it for memory card reading (full size). No additional driver needed too. Never had an issue with it.

bryandbi
SCSI Port
Posts: 33
Registered: ‎07-14-2016
Location: US
Views: 2,577
Message 23 of 35

Re: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

Wow thanks for the info. I thought perhaps its a windows driver issue because USB-C is pretty new. If you are using a third party TS3 dock and its working without issue then this seems to be a Lenovo driver issue. Think the reviews on this dock speak for themselves
https://www.amazon.com/CalDigit-TS3-Plus-Thunderbolt-Dock/dp/B078F9W8N1#customerReviews

bmwx1
Fanfold Paper
Posts: 18
Registered: ‎08-19-2018
Location: GB
Views: 2,540
Message 24 of 35

Re: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

Yep, those +ve reviews are spot on.
ivankelly
Paper Tape
Posts: 3
Registered: ‎09-14-2018
Location: ES
Views: 2,261
Message 25 of 35

Re: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

Did you ever getting a resolution on this from lenovo support?

bryandbi
SCSI Port
Posts: 33
Registered: ‎07-14-2016
Location: US
Views: 2,237
Message 26 of 35

Re: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

No. We just got the Ultra dock snap on style instead. Seems to have less issues.

ivankelly
Paper Tape
Posts: 3
Registered: ‎09-14-2018
Location: ES
Views: 2,222
Message 27 of 35

Re: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

Thanks for the update. This seems to be a common issue with the x1c 6th gen :/

jedsheckler
Fanfold Paper
Posts: 23
Registered: ‎09-29-2015
Location: US
Views: 2,191
Message 28 of 35

Re: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

We have had the same issue with one user with X1C Gen6 and the Thinkpad Thunderbolt Dock. Changing out the dock fixed the issue (while changing cables, updating drivers/firmware did not).

I have an open thread with another Thunderbolt dock issue here on a Gen5 Carbon. I purchased the CalDigit TS3+ in troubleshooting that issue, and it's a great dock, unfortunately my specific issue still remains.
webdev91
What's DOS?
Posts: 1
Registered: ‎10-20-2018
Location: US
Views: 2,054
Message 29 of 35

Re: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

So this was never resolved for anyone?

ivankelly
Paper Tape
Posts: 3
Registered: ‎09-14-2018
Location: ES
Views: 2,004
Message 30 of 35

Re: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

I had the lenovo guy here today to swap out the main board. The issue persists (i.e. it's not the thunder bolt port).

 

One thing that I have noticed is that the issue only appears if the thunderbolt port is charging. My hub (CalDigit TS3+) has one port that charges, one that does not. So if I plug the hub into the non-charging port, it works as advertised, except no charging. Not ideal, but better than nothing. It would be interesting to know if this occurs with other hubs, especially the lenovo.

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