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Crystal09
What's DOS?
Posts: 1
Registered: ‎08-09-2019
Location: AU
Views: 321
Message 1 of 2

Thinkpad X1 Carbon Gen7 2019 Sound Issue

Hi,

 

Just been using my new X1 Carbon 2019 for few days so far, and found that when my headphone is pluged in, the sound is both out from computer and the headphone at the same time.

 

Is there a issue with my laptop please? Shouldn't the laptop auto detect the device and play from the correct channel?

A bit sad about the experience I had and would like to fix this issue asap.

 

Thanks.

Social Support Agent
Social Support Agent
Posts: 619
Registered: ‎08-02-2018
Location: US
Views: 202
Message 2 of 2

Re: Thinkpad X1 Carbon Gen7 2019 Sound Issue

Hi Crystal09!

 

Thanks for posting in the Community,

 

Let's try the steps below:

 

1. Right click on Volume Icon on the Taskbar, and select Sounds.

2. Under Playback Tab, click on Speaker and set it to default. Make sure that the headphone is unplugged before doing so.

3. Select Apply.

 

Update us how it goes.

 

Regards,



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