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3 Posts

03-22-2019

United Kingdom of Great Britain and Northern Ireland

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Thinkpad X1 Carbon hinge snap does not fall under warranty

2019-11-12, 14:29 PM

My X1's left hinge snapped as I closed the lid a few days ago. Metal fatigue had caused the screen-side panel of the hinge component to snap: the glue binding it to the casing did not hold and the central pivot of the hinge remained in place while the lid it should have stayed fixed to came down.

 

The machine is just over a year old, within my 3 year warranty. However having sent the machine off for repair through the official mechanisms, I've been told that "On inspection of your Lenovo PC, it has been found that the problem was caused by Customer Induced Damage (CID). This is full CID, no in warranty work can be done."

 

The total cost for repairs outside of warranty is quoted at £440.96 GBP - nearly 1/4 of what I originally paid. I've since discovered that X1 hinge problems aren't uncommon on these forums [A]. I've cited these in my contest of the evaluation of customer induced damage: this wasnt the result of an accident or strenuous use - to no avail.

 

Has anybody managed to achieve resolution through warranty?

 

Regards,

Barney

 

[A]

1. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/How-to-replace-loose-broken-hinges-on-the-x1-Carbon/m-p/3990363
2. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Lenovo-X1-Carbon-Screen-hinge-broken/m-p/4175111
3. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Carbon-X1-5th-Gen-broken-hinge-Where-to-get-replacement/m-p/3992612
4. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/second-x1-5th-with-crooked-left-hinge/m-p/3690225
5. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/x1-carbon-loose-hinge-bezel/m-p/1023139
6. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Quality-control-for-Thinkpad-X1-Carbon-7th-gen-all-over-the/m-p/4564037
7. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-3rd-gen-hinge-break-crack-problem-and-repair/m-p/3517237
8. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/2015-X1-Carbon-20BS-Display-Hinge-trouble-is-coming-back-to/m-p/3505229
9. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Incredibly-crappy-parts-quality-for-the-X1C-6th-gen/m-p/4478930
10. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Thinkpad-X1-Carbon-Wi-Fi-problems/m-p/4011562
11. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Lenovo-X1-Carbon-blank-screen-issue/m-p/1650824/highlight/true#M52703
12. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-Touch-1st-Gen-Hinge-Replacement/td-p/4290492
13. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/How-to-replace-loose-broken-hinges-on-the-x1-Carbon/td-p/3990363
14. https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Lenovo-X1-Carbon-Screen-hinge-broken/td-p/4175111

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1 Posts

05-18-2020

United States of America

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Re:Thinkpad X1 Carbon hinge snap does not fall under warranty

2020-05-18, 12:44 PM

I bought a 2015 X1 carbon in December 2019 in the hope it would have that reliability that Lenovo are promising only to find the same hinge snap problem after only 5 months of very little use. Very disappointed with Lenovo as a brand here.

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1 Posts

06-05-2020

United States of America

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Re:Thinkpad X1 Carbon hinge snap does not fall under warranty

2020-06-05, 10:12 AM

Hi,

 

I have the same problem with my Lenovo Thinkpad X1 Yoga, working for the University of Geneva. Same also happened to another collaborator. It seems the hinges are not solid enough. We handle our computers with care, and the same thing is happening. This is clearly a design flaw in the X1 Yoga that needs to be fixed. Plenty of videos also showing the same problem. I am very disappointed in the quality degradation of these machines. I have been using them for 20 years now, and they are clearly not the same quality any more. I have never had to change a Thinkpad because it fell apart!

 

Martin Gander

 

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