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winner24
Paper Tape
Posts: 1
Registered: ‎07-16-2018
Location: PH
Views: 660
Message 1 of 2

Thinkpad X1 Carbon integrated camera malfunctions in the middle of my Zoom or Skype Calls

Hi,

 

Am seeking assistance as I have been experiencing problems with my camera for the last week or so. I usually use my camera when i conduct zoom meeting, initially everything was working perfectly but the camera starts to malfunction weeks ago.

 

In the middle of the video conference it will just get a black screen and error message pops-up.

 

I followed the following steps below but the problem still occurs:

 

  • Updating the driver under device manager
  • Rollback the driver (Works temporarily for 15 minutes then it goes black and error message appears again)

 

When I check the CAMERA app i get this error message : Error Code 0xA00F4246

 

When you check under device manager it says that camera is working and no problem are being detected. Is this issue a software issue? or  a Windows issue?

 

Hopefully  someone can provide me Troubleshooting steps to permanently fix this.

 

Thanks!

Fullyworked
What's DOS?
Posts: 1
Registered: ‎09-19-2018
Location: AU
Views: 514
Message 2 of 2

Re: Thinkpad X1 Carbon integrated camera malfunctions in the middle of my Zoom or Skype Calls

Not sure if this will help you.

But I believe it might be the driver you are using.

 

Check out:

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-6th-gen-Integrated-Camera-Stops-Sen...

 

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