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dm-00
Punch Card
Posts: 26
Registered: ‎08-24-2017
Location: US
Views: 1,161
Message 11 of 21

Re: Thinkpad X1 Carbon - touchpad cursor slow after sleep/hibernate

This error: Reload system (windows).

DrHouse1
Fanfold Paper
Posts: 32
Registered: ‎05-13-2018
Location: DE
Views: 1,128
Message 12 of 21

Re: Touchpad not sensitive after hibernate state

There is another thread with the same issue... Yet Lenovo doesn't seem to care.

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Thinkpad-X1-Carbon-touchpad-cursor-slow-after...

 

Orzie
What's DOS?
Posts: 1
Registered: ‎09-15-2018
Location: MY
Views: 972
Message 13 of 21

Re: Thinkpad X1 Carbon - touchpad cursor slow after sleep/hibernate

I'm using a 6th gen X1 Carbon.

 

I've been experiencing some touchpad delays and not registering my soft tap.

Thought it was some conflicts between the touchpad and my wireless mouse...

 

Anyway, it's quite frustrating.

Imagine you having to reset your laptop everytime to get it fixed, especially when you are in a hurry.

aa2xa
Paper Tape
Posts: 12
Registered: ‎07-11-2018
Location: PL
Views: 963
Message 14 of 21

Re: Thinkpad X1 Carbon - touchpad cursor slow after sleep/hibernate

Exactly... it is super annoing....and after all this is business laptop!

When im presenting something at clients site I dont have time for restarting computer!

 

And on both sides od laptop paint goes down after 3 months of using.

 

Next week I will try to replace this laptop. It should not happen in laptop worth 4k $ !!!!!!!

 

dm-00
Punch Card
Posts: 26
Registered: ‎08-24-2017
Location: US
Views: 928
Message 15 of 21

Re: Thinkpad X1 Carbon - touchpad cursor slow after sleep/hibernate

I replaced the motherboard with a warranty. The problem still exists.
Updating the driver does not solve the problem. Updating the Windows also did not solve the problem.

Lenovo - work on the elimination of errors in the drivers for the Carbon 6 generation.

Jerome10
Paper Tape
Posts: 5
Registered: ‎07-09-2018
Location: US
Views: 892
Message 16 of 21

Re: Thinkpad X1 Carbon - touchpad cursor slow after sleep/hibernate

Just want to add I'm having the same issue. 

 

I'll give Lenovo credit, it seems that the drifting mouse issue has been fixed, but now I notice this delay/lag when I begin moving my finger on the touchpad.

 

I am fully up to date from Lenovo Vantage and Windows.

 

I'll test and see if it does it all the time or only after hibernate as some others here have mentioned.

dm-00
Punch Card
Posts: 26
Registered: ‎08-24-2017
Location: US
Views: 847
Message 17 of 21

Re: Thinkpad X1 Carbon - touchpad cursor slow after sleep/hibernate

The problem manifests itself immediately after a reboot or exit from sleep mode. Apparently, the drivers are written disgustingly: they cannot communicate with Windows, which replaces them with their own during the initial work of the computer, after which it switches the drivers to branded.

tinyweasel
What's DOS?
Posts: 2
Registered: ‎04-16-2019
Location: IE
Views: 422
Message 18 of 21

Re: Thinkpad X1 Carbon - touchpad cursor slow after sleep/hibernate

Still happening for me with a brand new 6th gen X1, sort it out! 

Izmar
What's DOS?
Posts: 1
Registered: ‎05-13-2019
Location: NL
Views: 314
Message 19 of 21

Re: Thinkpad X1 Carbon - touchpad cursor slow after sleep/hibernate

I found a workaround -- open Services, restart SynTPEnhService.

 

I've chatted with Lenovo support, and unfortunately they have no clue regarding this issue.

 

It's a lot of work to trace the root cause, so an official fix, if even possible, can't be expected anytime soon.

 

Getting the strong feeling it's a Synaptics driver/service/firmware issue, but it's tough to eliminate other possibilities.

DrHouse1
Fanfold Paper
Posts: 32
Registered: ‎05-13-2018
Location: DE
Views: 296
Message 20 of 21

Re: Thinkpad X1 Carbon - touchpad cursor slow after sleep/hibernate

For me, also closing and reopening the lid fixes the issue temporarily.

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