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vagabond1
Paper Tape
Posts: 4
Registered: ‎11-19-2019
Location: US
Views: 280
Message 1 of 4

Thinkpad X1 Extreme 1st gen screen flickering and goes black

Hi,

 

My Thinkpad display freezes with static horizontal lines a few minutes (even 15 later in some cases) after starting up and then goes black. I have to then manually restart the computer to get it to work, this doesn't work always and I have to repeat it a few times. I've updated software on Lenovo Vantage and used the Diagnostics tool to check individual components (display/motherboard/memory/storage/PCI express) but there are no errors.

Laptop specifications are

 

Windows 10 version 1909

Intel UHD Graphics (24.20.100.6346)

NVIDIA GeoForce GTX 1050 Ti with Max-Q Design (26.21.14.3194)

 

I first suspected it was an issue with the graphics card and tried diabling one of them but that didn't solve the problem. The Intel graphics driver is out of date but even after updating it on Lenovo vantage the version number did not change.

 

One thing I had added recently was an extra memory module (crucial 16gb DDR4-2666, identical in specifications to the one already installed). The laptop was working fine for a few days and the memory stick is recognized in the system information. I have now removed the new module to see if the issue persists.

 

This is very frustrating since I had to send my laptop to the depot a couple of months ago for an issue where my laptop would not boot up after putting it to sleep. The Memory module and System Board w/ CPU were replaced in that case.

 

Does anyone have ideas what the problem could be? I would rather not send my laptop back to the depot since I need it to work as a graduate student.

 

Thanks

 

 

Support Specialist
Posts: 546
Registered: ‎05-02-2019
Location: US
Views: 200
Message 2 of 4

Re: Thinkpad X1 Extreme 1st gen screen flickering and goes black

Hi @vagabond1!

 

Thanks for bringing this to us. How often the issue occurs? If the machine is still under warranty and you're using the machine for school we suggest that you reach our warranty team to further diagnose the machine.

 

https://www.lenovo.com/us/en/services-warranty/consumer/

 

Regards,



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vagabond1
Paper Tape
Posts: 4
Registered: ‎11-19-2019
Location: US
Views: 171
Message 3 of 4

Re: Thinkpad X1 Extreme 1st gen screen flickering and goes black

Hi,

 

Thanks for the reply. I removed the extra RAM module and the problem went away for a few days. Recently it came up again and it seems to occur only when the laptop is in battery mode and occurs randomly. I am visiting family abroad shortly and can't afford to send my laptop in for repair again, this issue shouldn't have come up since I believe the motherboard was replaced the last time I sent it to the depot. My serial number is R90SK4R6 if the information is useful.

vagabond1
Paper Tape
Posts: 4
Registered: ‎11-19-2019
Location: US
Views: 159
Message 4 of 4

Re: Thinkpad X1 Extreme 1st gen screen flickering and goes black

Update: The issue is coming up even while charging now. I observed that I also couldn't shut down the laptop without holding the power button, so I drained the power and it seemed to work. I don't think the screen flickering issue has been solved yet, here is a video https://imgur.com/a/zC6eoe4. All drivers are updated from both windows update and vantage.

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