@ChrisL8 wrote:
This thread is going on so long that we are attracting trolls, lol.
Dear Lenovo, I know you won't answer, but this is such a good example of why you need to monitor and respond in community support forums.
Seriously though, I see a lot of people getting refunded. Is that only possible within 30 days of purchase, or has anyone been offered a refund after longer due to this issue?
The obvious answer is that although you might luck out in a certain situation, and get a refund after more than 30 days have passed, allowing 30 days to pass is a bad idea if what you want is your money back. I would never expect a goodwill gesture such as extending the return window on a purchase like this. You ought to be able to decide whether you want to keep the laptop within the 30 day period. If unsure, then just return it, you can always find another sale later and buy the product again.
There are credit cards that provide various protections that might be useful in this case. This would fit under the category of "performance protection," or somesuch.
Review the policies and protections provided by the card you used to purchase the product, and that might give you another avenue for getting your money back, even if the money doesn't come back to you directly from Lenovo.
