02-11-2019 10:49 AM - edited 02-11-2019 11:13 AM
While it's true that most computer users never update or even access their computer's system BIOS, this instance is unusual and it is not limited to Linux users. This is my third Thinkpad and I have accessed the BIOS and made changes on all three. This is the first time that making a change in the BIOS has resulted in the motherboard needing to be replaced. It is unusual for a problem with a configuration change to not (at a minimum) fail back to a last-known-good state. Considering the costs involved, this is obviously a big issue. However, I understand that mistakes like this can happen. I am satisfied with how it was resolved. It is also true that the black friday surge was likely a factor in this mistake occuring. And I'm sure that the time to resolve the issue was also impacted by the black friday surge and the December/January holidays.
In any case, the strength of their customer support continues to be one of the factors that makes Lenovo a compelling choice. And Thinkpads are still the best laptops for me. This X1 Extreme is really cool, but I understand that people are going to be mad. That is the nature of this industry.
02-11-2019 11:07 AM
I understand things break, I am not mad about that. What I am a little upset by is that 2 MONTHS after this started to happen, resellers are still selling these bad systems, at a minimum, if they can't tell which are bad, they could make the settings change in-house to see if it breaks OR at a minimum upgrade the BIOS before shipping. Even calling a service provider today, he didin't know anything about it, checked online and only saw the BIOS release, no warnings for resellers. It took him looking at the BIOS notes for the almost neutral sounding "might black screen certain systems"? I mean, where's the urgency or warning or any indication at all that this is a system killer?
02-15-2019 08:22 PM
My X1 Extreme needed a new mobo, I was able to take it to a local reseller/service provideron this past Tuesday and have it back today, 4 days, not bad! They hadn't heard of the issue when I took it in but made sure to try the BIOS settings known to brick it and the few I settings did change that I was worried might also be an issue. Not mad that stuff breaks but again, still dissapointed Lenovo couldn't have a better knowledge base and issue notification system so the first reseller/intergator knew to upgrade the BIOS before shipping it to me initially!