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djluigi
Paper Tape
Posts: 2
Registered: ‎11-29-2018
Location: CA
Views: 1,907
Message 21 of 248

Re: Thinkpad X1 Extreme Black Screen Help

Yes; the monitor doesn't even recognize that anything is connected to it with HDMI at least, I never tried thunderbolt or usb-c

JoeCanada
Punch Card
Posts: 25
Registered: ‎12-01-2018
Location: CA
Views: 1,892
Message 22 of 248

Re: Thinkpad X1 Extreme Black Screen Help

It doesn't work with hdmi or usb-c (displayport)

emil1234
What's DOS?
Posts: 3
Registered: ‎12-09-2018
Location: DK
Views: 1,825
Message 23 of 248

Re: Thinkpad X1 Extreme Black Screen Help

Dropping in to say that I got the same issue. Bricked from changing to Discrete Graphics. Received it 3 days ago, so still happens on very recently manufactured ones.
Community Moderator
Community Moderator
Posts: 1,263
Registered: ‎09-11-2012
Location: US
Views: 1,796
Message 24 of 248

Re: Thinkpad X1 Extreme Black Screen Help

Has anyone contacted Lenovo Support about a fix or replacement?

Hoov
Former Microsoft MVP - Consumer Security
SpywareHammer.com
sechsterangriff
Punch Card
Posts: 12
Registered: ‎12-02-2018
Location: PT
Views: 1,792
Message 25 of 248

Re: Thinkpad X1 Extreme Black Screen Help

I'm waiting for an RMA. But since it's near Christmas time and production capacity appears to be at its limit it's going to take a while. It can potentially become much worse if they decide to issue a recall.
emil1234
What's DOS?
Posts: 3
Registered: ‎12-09-2018
Location: DK
Views: 1,780
Message 26 of 248

Re: Thinkpad X1 Extreme Black Screen Help

I will contact the Danish support team about it tomorrow. I am indeed also worried about how long it will take to fix, considering there were already several delays on my order.
mnylen
Punch Card
Posts: 37
Registered: ‎11-30-2018
Location: FI
Views: 1,779
Message 27 of 248

Re: Thinkpad X1 Extreme Black Screen Help

I'm awaiting motherboard replacement through an authorised Lenovo service shop in Finland. Been five days now. They said they've had problems with parts availability but let's see. Luckily I wasn't yet relying on using the machine for work.

JoeCanada
Punch Card
Posts: 25
Registered: ‎12-01-2018
Location: CA
Views: 1,750
Message 28 of 248

Re: Thinkpad X1 Extreme Black Screen Help

Mine is at the Canadian facility in Ontario, just waiting for a status update. I really think they should try manually flashing the BIOS with a chip programmer instead of replacing the whole motherboard. 

 

I wanted to try that myself but i am not willing to risk my 3 year warranty. 

emil1234
What's DOS?
Posts: 3
Registered: ‎12-09-2018
Location: DK
Views: 1,744
Message 29 of 248

Re: Thinkpad X1 Extreme Black Screen Help

I agree. Makes no sense to me why that shouldn't work, but I won't take the risk either. Someone had success doing that on reddit when there was the thunderbolt issue with the BIOS. Slightly surprising that taking out the CMOS battery for a reset doesn't fix it though.
sechsterangriff
Punch Card
Posts: 12
Registered: ‎12-02-2018
Location: PT
Views: 1,742
Message 30 of 248

Re: Thinkpad X1 Extreme Black Screen Help

I'm kind of surprised there is no "Clear CMOS" button or jumper like in desktop motherboards.

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