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Thinkpad X1 Extreme Gen 2 Audio Issue - Audio jumps to max when turning off/on

2019-10-01, 18:28 PM

I just received my X1 Extreme Gen 2, I have to say after paying over $3000 for this machine I'm very disappointed. On top of the creaking hinge, there's this audio issue where it would jump to max volume when turning off then on. I've tried updating, reinstalling all the drivers, windows 10, pretty much anything I can think of.


I can reproduce this issue when playing audio on any software on my laptop

Here is a link to a video demonstration: https://drive.google.com/file/d/10q2qRCbM-R_94vSAvMeGefma58Dw5QUc/view?usp=drivesdk



I also tried the following this thread, with no avail https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Extreme-Gen2-built-in-speaker-transiently-goes-to-max-volume/td-p/4517255


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Re: Thinkpad X1 Extreme Gen 2 Audio Issue - Audio jumps to max when turning off/on

2019-11-04, 14:37 PM

Hi nicolas1088! 


Welcome to the Lenovo forum discussion! 


Based from what you have explained, this could be a possible hardware problem with the laptop. We highly recommend contacting the Lenovo Think Line Support at 1-800-565-3344 and inquire for a complete diagnosis/warranty service claim. 



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