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1 Posts

08-19-2019

US

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Thinkpad X1 Extreme Keyboard stop working after update

2019-08-19, 20:18 PM

Hi, there, My X1 Extreme's keyboard is not working last week after window updating. Only few keys are now working, such as Win key, PrtSc key and some F keys. All # and letter keys are dead. By the way, even in the BIOS system, still not working. What should I do? Anyone meet same situation? 

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44 Posts

08-20-2019

US

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  • Posts: 44
  • Registered: ‎08-20-2019
  • Location: US
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Re: Thinkpad X1 Extreme Keyboard stop working after update

2019-08-20, 16:02 PM

Does it work fine with externall connected KB & M or are there other odd behaviors? If external peripherals work, I would consider trying to reconnect the keyboard to the mainboard inside the machine. If there are other odd behaviors, I would consider resetting / updating the BIOS (also consider pulling CMOS battery) and if that fails, reformat the drive.

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