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12-26-2019

DE

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Thinkpad X1 Extreme Won't Boot Up

2019-12-27, 19:48 PM

Hello,

 

last week on Friday I closed my laptop and went home, after opening the lid to start working, my laptop didn't boot up. So I force shutdown it (holding the power button for like 20 seconds), after pressing the power-on button, the laptop didn't boot up, instead it started going in a loop, the keyboard backlit started turning on and the fans started, but after 2-3 seconds it powered off automatically, and again powered on automatically with the same behaviour (keyboard backlit and the fans started turning on), this went on and on, until I pressed the button on the back of the laptop, now, when I turned on the laptop, it started w/o any problems.

 

On Saturday when I wanted to wake up my laptop again, it didn't, this time I did the same as above, so forced shut it down, and pressed the power on button, but this time, it didn't turn on, even when I pressed the button on the back of the laptop, and the laptop still has the same behaviour as above.

 

I opened the laptop and changed the RAM slots: nothing  has changed

I opened and changed the hard drives, and even took one of them: nothing has changed

 

The laptop doesn't even show the Lenovo sign when I power on the laptop.

And I can't even access BIOS.

 

And interestingly my guarantee ended one day before this happened (on Thursday!)

 

Any help would be great.

 

Thanks a lot

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10836 Posts

01-02-2010

US

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Re: Thinkpad X1 Extreme Won't Boot Up

2019-12-27, 20:21 PM

Are you under warranty?  If yes, call support.

 


Rich


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3 Posts

12-26-2019

DE

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Re: Thinkpad X1 Extreme Won't Boot Up

2019-12-27, 22:36 PM
Hi,

sadly one day before this incident my guarantee ended.
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1 Posts

07-04-2020

US

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Re:Thinkpad X1 Extreme Won't Boot Up

2020-07-04, 3:02 AM

i have the same issue. How did you resolve it?

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3 Posts

12-26-2019

DE

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  • Message 5 of 5

Re:Thinkpad X1 Extreme Won't Boot Up

2020-07-04, 7:49 AM
They made a warranty exception and I sent the laptop back to Lenovo. The problem was with the RAM itself. I think buying a new RAM and installing it will resolve it.
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