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kivifang
Paper Tape
Posts: 2
Registered: ‎12-26-2019
Location: US
Views: 167
Message 1 of 3

Thinkpad X1 Extreme pen not working properly

I got my new laptop today and once I paired it with a surface pen, it does not working for writing on the screen.

The buttons are working fine with the change of any shortcuts within the windows pen setting section.

I do not know if it is defective or what should I do?

Support Specialist
Posts: 611
Registered: ‎05-02-2019
Location: US
Views: 141
Message 2 of 3

Re: Thinkpad X1 Extreme pen not working properly

Hi @kivifang!

 

Welcome to Lenovo Community Forums.

 

Since this is the first time that you'll connect the Lenovo Pen Pro in your ThinkPad X1 Extreme please make sure that you've followed the steps from the User Guide on how to use the Pen Pro.

 

Click this link and proceed to Use Lenovo Pen Pro(Page 24).

 

Hope this helps.

 

Regards,



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kivifang
Paper Tape
Posts: 2
Registered: ‎12-26-2019
Location: US
Views: 119
Message 3 of 3

Re: Thinkpad X1 Extreme pen not working properly

Hi,

 

I do not have a lenovo pen pro come with the purchase. I am using surface pen with also has the same wacom technology.

The thing is, the pen can pair with the computer and the button on top of the pen works well. It is just not showing when I try to write on screen. I tried to disable and enable the input device in the device manager and it did not work.

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