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  • Registered: ‎08-09-2019
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Thinkpad X1 Extreme structure falling apart

2019-08-09, 19:03 PM

I had a Lenovo L450 for 4 years, loved it, great computer


I just bought the X1 Extreme and in the first week a key just jumped out from the keyboard! And yesterday I noted the screen is somehow ungluing the notebook structure (photos attached).


Tried to reach the Support team. 40 minutes in the phone to make a request. 1 hour at the browser waiting for a chat appointment. After finally getting the protocol with my complaining, at the same night the protocol were "solved", magically! >:( Worst consumer experience I ever had.


I want my money back.




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Re: Thinkpad X1 Extreme structure falling apart

2019-09-18, 13:46 PM

Hi FaustoG

Welcome to the Community Forums!

We appreaciate you reaching out regarding this. Kindly reach out to Lenovo Helpdesk at 800-426-7378 for service under the warranty of the machine.

Let us know if you have any questions.



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