English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

1 Posts

08-09-2019

US

1 Signins

28 Page Views

  • Posts: 1
  • Registered: ‎08-09-2019
  • Location: US
  • Views: 28
  • Message 1 of 2

Thinkpad X1 Extreme structure falling apart

2019-08-09, 19:03 PM

I had a Lenovo L450 for 4 years, loved it, great computer

 

I just bought the X1 Extreme and in the first week a key just jumped out from the keyboard! And yesterday I noted the screen is somehow ungluing the notebook structure (photos attached).

 

Tried to reach the Support team. 40 minutes in the phone to make a request. 1 hour at the browser waiting for a chat appointment. After finally getting the protocol with my complaining, at the same night the protocol were "solved", magically! >:( Worst consumer experience I ever had.

 

I want my money back.

 

 

Reply
Options

734 Posts

04-23-2019

US

419 Signins

13362 Page Views

  • Posts: 734
  • Registered: ‎04-23-2019
  • Location: US
  • Views: 13362
  • Message 2 of 2

Re: Thinkpad X1 Extreme structure falling apart

2019-09-18, 13:46 PM

Hi FaustoG

Welcome to the Community Forums!

We appreaciate you reaching out regarding this. Kindly reach out to Lenovo Helpdesk at 800-426-7378 for service under the warranty of the machine.

Let us know if you have any questions.

Regards.

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save