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FaustoG
Paper Tape
Posts: 1
Registered: ‎08-09-2019
Location: US
Views: 441
Message 1 of 2

Thinkpad X1 Extreme structure falling apart

I had a Lenovo L450 for 4 years, loved it, great computer

 

I just bought the X1 Extreme and in the first week a key just jumped out from the keyboard! And yesterday I noted the screen is somehow ungluing the notebook structure (photos attached).

 

Tried to reach the Support team. 40 minutes in the phone to make a request. 1 hour at the browser waiting for a chat appointment. After finally getting the protocol with my complaining, at the same night the protocol were "solved", magically! Smiley Mad Worst consumer experience I ever had.

 

I want my money back.

 

 

IMG_20190720_220510.jpgIMG_20190808_134152.jpg

Support Specialist
Posts: 807
Registered: ‎04-23-2019
Location: US
Views: 151
Message 2 of 2

Re: Thinkpad X1 Extreme structure falling apart

Hi FaustoG

Welcome to the Community Forums!

We appreaciate you reaching out regarding this. Kindly reach out to Lenovo Helpdesk at 800-426-7378 for service under the warranty of the machine.

Let us know if you have any questions.

Regards.

 



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