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mbottrell
Blue Screen Again
Posts: 4
Registered: ‎06-06-2011
Location: Melbourne, Australia
Views: 20,152
Message 1 of 50

Thinkpad X1 : Mobile Broadband - Does not recognise SIM cards

Hi there,

 

Using a X1 Thinkpad, with mobile broadband module (Ericsson FG5521gw).

 

When a SIM is loaded it comes up and tells me 'No SIM card found'.
I've upgraded all the Lenovo software to the latest versions... including Broadband drivers, Access Connections software, etc.

Is this a common problem? It seems to be the case in all industry reviews in Australia for all X1s that were tested.

1. http://www.arnnet.com.au/short_review/388015

2. http://www.pcworld.idg.com.au/review/notebooks/lenovo/thinkpad_x1_1291-23m/388015

Is this a known problem?    Do we have faulty broadband modules being shipped?

I'll speak to  Lenovo support  -- just wondering if others are experiencing the same issue?

fargox
Punch Card
Posts: 16
Registered: ‎05-31-2011
Location: Erfurt
Views: 20,121
Message 2 of 50

Betreff: Thinkpad X1 : Mobile Broadband - Does not recognise SIM cards

We have the same issue on german X1s. On mine Lenovo has already changed the mainboard twice and also the WWAN card. No success. Sim is still not being recognized. Seems to be a faulty sim reader on all units. Very sad. 

 

If you get more details from Lenovo on how to fix it i will be glad to hear from you. I am also in permanent contact with them because for me this WWAN feature is essential. 

mbottrell
Blue Screen Again
Posts: 4
Registered: ‎06-06-2011
Location: Melbourne, Australia
Views: 20,105
Message 3 of 50

Betreff: Thinkpad X1 : Mobile Broadband - Does not recognise SIM cards

Correction: It's a F5521gw not FG5521gw as first written.

That is disappointing to hear fargox.   I've raised a call yesterday but still haven't heard back from support.
Sounds like a recall may be required if it's that widespread. 

Integratated Mobile Broadband was one of the major selling points.  

bringan
Fanfold Paper
Posts: 2
Registered: ‎06-08-2011
Location: Sweden
Views: 20,075
Message 4 of 50

Betreff: Thinkpad X1 : Mobile Broadband - Does not recognise SIM cards

Hi
Same problems in Sweden.
We have bought two x1 to our office and we have same problem on one of these (No SIM card found) but working with same SIM card on the other one.
We can’t find any HW difference on the chipset or drivers between the booth computers.
On the computer that doesn’t work have we updated all drivers and also with the latest bios but nothing helps, its sounds that Lenovo have a major problem with the mobile chipset / software, I´m hope Lenovo give us a solution ASAP.

We have also reacted on the fan noise on the booth computers, are that something that you have notice?
The fan has a really NOISY whistling noise several hours each day, which haven’t been on earlier models for example x201, T400. This is not ok.
I have a support case on Lenovo and booked a time with the technical on Friday for the fan and the SIM problem, I wondering what he/she can do to help us. I will let you know.

 

mbottrell
Blue Screen Again
Posts: 4
Registered: ‎06-06-2011
Location: Melbourne, Australia
Views: 20,035
Message 5 of 50

Betreff: Thinkpad X1 : Mobile Broadband - Does not recognise SIM cards

I spoke to IBM today.

They are waiting for Lenovo to 'accept' my warranty.. .  seems my purchase is so new it's not on the system.  So it's stalled for 3 days so far.  Smiley Sad

Hoping to hear from them today.  Will keep you all updated on the progress made. 

Lenovo Staff
Lenovo Staff
Posts: 249
Registered: ‎09-02-2008
Location: US
Views: 20,000
Message 6 of 50

Betreff: Thinkpad X1 : Mobile Broadband - Does not recognise SIM cards

 

Guys,

 

Can you please uninstall the Lenovo Mobile Broadband Activate code from control panel and then download and install the new code from the ftp link below. Please try to active after the new code is installed, it should work.

 

LMBC code fornew systems

 

The new code is in process to b released to the web.

 

This ftp link will stay active for only 2 weeks.

bringan
Fanfold Paper
Posts: 2
Registered: ‎06-08-2011
Location: Sweden
Views: 19,959
Message 7 of 50

Betreff: Thinkpad X1 : Mobile Broadband - Does not recognise SIM cards

Hi

Have tried this new version (4.0.0014.00) but still have same result. “No SIM card found”.

Waiting on the Lenovo technical, hopeful he will come on Monday.

lars_s
Fanfold Paper
Posts: 13
Registered: ‎06-13-2011
Location: Fürth
Views: 19,901
Message 8 of 50

Betreff: Thinkpad X1 : Mobile Broadband - Does not recognise SIM cards

Hi

 

i've tried this new version and it work's Smiley Happy

 

Thank you i'm so happy because this error cost me about 3 h of my life 

lars_s
Fanfold Paper
Posts: 13
Registered: ‎06-13-2011
Location: Fürth
Views: 19,737
Message 9 of 50

Betreff: Thinkpad X1 : Mobile Broadband - Does not recognise SIM cards

Hello 

 

a littel instruction below:

 

 

1. add and remove Software deinstall the Lenovo Mobile Broadband Activation

2. restart

3. Download the new Lenovo Mobile Broadband Activation 

4. Unzip and install the new Lenovo Mobile Broadband Activation 

5. restart

6. After open the Lenovo Mobile Broadband Activation and than i tested the Vodafone Card shipped with the notebook.  After i choose the button activate the Lenovo Mobile Broadband Activation ask me for the pin code (Standart-Pin is 0000) I stop the activation until i must do a register at vodafone. 

7. Close Lenovo Mobile Broadband Activation

8. Now i change the sim card from vodafon to T-Mobile. After i start Access Conection and i choose the radio button Mobile Broadband and now it works i can connect me to T-Mobile.

9. I wirte this replay over Mobile Broadband =)

10. ..... good luck....

 

 

Thanks bnsf for the new Lenovo Mobile Broadband Activation

 

Spritelite
Punch Card
Posts: 19
Registered: ‎06-05-2011
Location: Berlin
Views: 19,678
Message 10 of 50

Betreff: Thinkpad X1 : Mobile Broadband - Does not recognise SIM cards

Does anybody tried the solution of lars_s? For me it doesn't fix the problem.

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