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Thinkpad X1 Yoga 2nd Gen- Battery not charging

2019-05-06, 22:53 PM

I have a Thinkpad X1 Yoga 2nd Gen

 

When I plug in my laptop it says "plugged in, not charging"

 

I've tried three USB-C different power adapters - 2 Lenovo, and one generic.

 

The laptop is still under warranty, but tech support has been worthless (mostly because I can't even reach them). And whenever I've reached them for other issues, they immediately jump to shipping it to the depot... something that's extremely difficult for me given the fact that I need this laptop for work. Any ideas from the community?

 

Moderator Note: Edited subject to match content.

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1797 Posts

07-22-2010

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Re: Battery not charging

2019-05-07, 2:36 AM

Do you have Lenovo Vantage installed?  IF yes did charging threshold get turned on?

 


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 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

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21 Posts

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Re: Battery not charging

2019-05-07, 13:21 PM

It's off, but thanks for the tip

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2155 Posts

04-20-2008

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Re: Thinkpad X1 Yoga 2nd Gen- Battery not charging

2019-05-07, 13:40 PM

If you started a battery reset, then these are the messages that you would receive. Try to start and then stop the reset process and see if the battery starts to charge again.


P53 XEON 2276 BIOS 1.20 OLED UHD 4K Multi-touch display, 96GB RAM, RTX5000, RAID 1, 1TB x 2 Samsung PM981, 1TB PM981, WWAN
P70 XEON 1505, BIOS 2.32, 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.25,Xeon Processor, 4k UHD IPS multi-touch display, 32GB, PM981 1TB x 2, RAID1

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7 Posts

02-15-2019

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Re: Thinkpad X1 Yoga 2nd Gen- Battery not charging

2019-05-07, 14:29 PM

Reconnect the battery by using the emergency-reset hole. See page 6/7 of the manual (https://download.lenovo.com/pccbbs/mobiles_pdf/x1_yoga_ug_en.pdf).

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Re: Thinkpad X1 Yoga 2nd Gen- Battery not charging

2019-05-07, 14:34 PM

Thanks, this is useful... but what do you mean by "reconnect the battery by using the emergency reset hole" -?

 

According to the manual, this is just a reset button. Are you saying I should take the cover off?

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Re: Thinkpad X1 Yoga 2nd Gen- Battery not charging

2019-05-08, 2:02 AM

Try page 26 of hmm

 

https://download.lenovo.com/pccbbs/mobiles_pdf/x1_yoga_hmm_en_sp40k88722_02.pdf

 

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

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Re: Thinkpad X1 Yoga 2nd Gen- Battery not charging

2019-05-08, 8:01 AM

No, you don't have to take the cover off. You can just use a paperclip. It's called a reset button, but I think what it does is disconnect the battery as long as you push it. It worked for several of our users who had the same issue with this model.

0 person found this solution to be helpful.

This helped me too

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21 Posts

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  • Message 9 of 9

Re: Thinkpad X1 Yoga 2nd Gen- Battery not charging

2019-05-24, 18:20 PM

The reset button worked perfectly, thanks!

 

Support, of course, wanted to send the laptop back to the depot almost immediately without trying to test anything remotely.

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