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Andrew-in-York
What's DOS?
Posts: 3
Registered: ‎03-24-2019
Location: GB
Views: 162
Message 1 of 7

Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

Hi all,

 

I have a Thinkpad  X1 Yoga 3rd Gen. WIndows Hello works fine with the camera, but I do not see any settings in the Windows Hello Settings app for configuring the Fingerprint reader.

 

The device has a fingerprint reader.

 

I am sure the fngerprint reader worked fine when I purchased the device.

 

I performed a full device reset as I was having issues with battery performance (now cured), but the fingerprint option is still not available.

 

Any thoughts?

 

 

hello.png

joesixgig
802.11n
Posts: 532
Registered: ‎07-20-2009
Location: US
Views: 156
Message 2 of 7

Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

Given that you lost the FP reader after a device reset it's probably software related, but in the off chance it's not: for some users the fingerprint reader developed a hardware defect over time (cable loose or some other electronics issue), see this thread. In that thread there's a check you can do to see if the hardware is there. 

Andrew-in-York
What's DOS?
Posts: 3
Registered: ‎03-24-2019
Location: GB
Views: 149
Message 3 of 7

Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

Awesome, thanks for a quick reply.  The FPR has not worked for many months now, so I guess I was hoping that it would return after a reset.  

 

I checked in the Device Manager, and there is no FPR under the Biometric node, only Windows Hello Camera.

 

I have 3yr on-site warranty, so I will give them a call tomorrow and see what they offer, and I will update here.

 

Thanks again, 

 

 

Andrew

joesixgig
802.11n
Posts: 532
Registered: ‎07-20-2009
Location: US
Views: 145
Message 4 of 7

Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

Sure thing! I'd still recommend the BIOS check from post 10 in that thread to make sure it's really a hardware issue. If the FP reader is broken or disconnected a FP data reset will result in "No fingerprint reader attached". If you do get it fixed let us know how it went. 

Community SuperMod
Community SuperMod
Posts: 4,527
Registered: ‎04-25-2008
Location: US
Views: 129
Message 5 of 7

Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

Hi Andrew-in-York,

 

You have tried the Emergency Reset button (pinhole in bottom, shut down, press), correct?

I don't work for Lenovo. I'm a crazy volunteer!
Andrew-in-York
What's DOS?
Posts: 3
Registered: ‎03-24-2019
Location: GB
Views: 121
Message 6 of 7

Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

ummm, I dont think that option will be helpful to my problem.

 

The hard reset is used whenever a device wont boot or restart properly.  My device boots fine.  

 

Thanks anyway!

Community SuperMod
Community SuperMod
Posts: 4,527
Registered: ‎04-25-2008
Location: US
Views: 115
Message 7 of 7

Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

@Andrew-in-York The Emergency reset IS a good thing to try whenever a device won't boot or restart properly, but it's also a good thing to try when inputs and/or outputs are behaving strangely.

I don't work for Lenovo. I'm a crazy volunteer!

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