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03-24-2019

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Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

2019-03-24, 13:03 PM

Hi all,

 

I have a Thinkpad  X1 Yoga 3rd Gen. WIndows Hello works fine with the camera, but I do not see any settings in the Windows Hello Settings app for configuring the Fingerprint reader.

 

The device has a fingerprint reader.

 

I am sure the fngerprint reader worked fine when I purchased the device.

 

I performed a full device reset as I was having issues with battery performance (now cured), but the fingerprint option is still not available.

 

Any thoughts?

 

 

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611 Posts

07-20-2009

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Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

2019-03-24, 14:06 PM

Given that you lost the FP reader after a device reset it's probably software related, but in the off chance it's not: for some users the fingerprint reader developed a hardware defect over time (cable loose or some other electronics issue), see this thread. In that thread there's a check you can do to see if the hardware is there. 

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3 Posts

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GB

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Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

2019-03-24, 14:41 PM

Awesome, thanks for a quick reply.  The FPR has not worked for many months now, so I guess I was hoping that it would return after a reset.  

 

I checked in the Device Manager, and there is no FPR under the Biometric node, only Windows Hello Camera.

 

I have 3yr on-site warranty, so I will give them a call tomorrow and see what they offer, and I will update here.

 

Thanks again, 

 

 

Andrew

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611 Posts

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Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

2019-03-24, 14:57 PM

Sure thing! I'd still recommend the BIOS check from post 10 in that thread to make sure it's really a hardware issue. If the FP reader is broken or disconnected a FP data reset will result in "No fingerprint reader attached". If you do get it fixed let us know how it went. 

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4779 Posts

04-25-2008

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Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

2019-03-24, 15:51 PM

Hi Andrew-in-York,

 

You have tried the Emergency Reset button (pinhole in bottom, shut down, press), correct?

I don't work for Lenovo. I'm a crazy volunteer!
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GB

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Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

2019-03-24, 16:37 PM

ummm, I dont think that option will be helpful to my problem.

 

The hard reset is used whenever a device wont boot or restart properly.  My device boots fine.  

 

Thanks anyway!

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Re: Thinkpad X1 Yoga 3rd Gen Fingerprint reader not working

2019-03-24, 18:17 PM

The Emergency reset IS a good thing to try whenever a device won't boot or restart properly, but it's also a good thing to try when inputs and/or outputs are behaving strangely.

I don't work for Lenovo. I'm a crazy volunteer!
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