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runoxinabox
Blue Screen Again
Posts: 2
Registered: ‎03-29-2019
Location: US
Views: 2,041
Message 1 of 6

Thinkpad X1 Yoga (3rd gen) Fingerprint not working

I have a Thinkpad X1 Yoga (3rd Gen). The fingerprint sensor is not working and I don't have the option to sign in with my fingerprint.

 

I bought the laptop around a year ago and the fingerprint sensor worked fine for the first few months, but stopped working recently. 

 

Here are the symptoms:

  • When setting up sign-in options, there is no fingerpring option in Windows Hello
  • In the device manager, there is no entry for "biometric sensor" or anything similar
  • In the bios, when I selected "reset fingerprint data", I get the response "no fingerprint reader is attached"

I have tried a full re-install of Windows 10 and it did not change anything.

 

Is anyone else having similar issues? Is this something I can fix through software or would I have to send it in for servicing?

 

Thank!

 

joesixgig
802.11n
Posts: 603
Registered: ‎07-20-2009
Location: US
Views: 2,029
Message 2 of 6

Re: Thinkpad X1 Yoga (3rd gen) Fingerprint not working

You're not alone, and unfortunately it's been identified as a hardware issue. The BIOS message that you got is actually being used as a confirmation that the problem is hardware, not software. See this thread

Guru
Posts: 1,681
Registered: ‎07-21-2010
Location: US
Views: 2,028
Message 3 of 6

Re: Thinkpad X1 Yoga (3rd gen) Fingerprint not working

According to Lenovo employee Someotherguy, if you can't reset fingerprint in BIOS its a hardware problem.  See below.  

 

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Thinkpad-X1-Yoga-Gen-3-Biometric-sesnsor-fing...

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

runoxinabox
Blue Screen Again
Posts: 2
Registered: ‎03-29-2019
Location: US
Views: 2,022
Message 4 of 6

Re: Thinkpad X1 Yoga (3rd gen) Fingerprint not working

Thanks you for the reply. 

 

So would my best option be to send the laptpop to Lenovo for service?

Community SeniorMod
Community SeniorMod
Posts: 10,266
Registered: ‎01-01-2010
Location: US
Views: 2,019
Message 5 of 6

Re: Thinkpad X1 Yoga (3rd gen) Fingerprint not working

Yes


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Guru
Posts: 1,681
Registered: ‎07-21-2010
Location: US
Views: 1,981
Message 6 of 6

Re: Thinkpad X1 Yoga (3rd gen) Fingerprint not working

Yes.  I would call support.  They can see if it's a bad cable or bad sensor or bad something else.

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

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