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Thinkpad X1 Yoga Display Problem - blank screen

2017-03-16, 14:08 PM

Hi,

 

Since I brought the laptop I have always had an issue with fixing the screen brightness. The meter would change on pressing the buttens but not screen brightness. Now, (may be after some automatic updates) my screen is completely off - I get a full black screen. I am able to access my laptop screen by connecting an external monitor and duplicating my screen.

 

I have tried to reset the computer using recovery options but even that doesn't work. What should I do?

 

Thank you, 

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Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-16, 16:30 PM

Hi Rajat,

 

Welcome to Lenovo Community! And happy to have you here.

 

As I understand that you are facing issue black screen issue in your ThinkPad X1 Yoga.

In response to customer reports this issue Lenovo released an update. First uninstall the Display drivers completely and make sure it is VGA driver under Display Adapter.

After that install the Display drivers from here following this method.

Device Manager > Display Adapter> Choose to 'Update driver'>Browse my computer>Let me pick from list>Have disk>Now just goto the path where you have extracted the Graphics subfolder and choose the "igdlh64.inf" 

Click OK & driver will get installed.

Once you have installed this driver you need to apply the update which is mentioned above. 

Also make sure that you restart the system after installing the patch.

 

Do let us know how it goes.

Please feel free to post in Lenovo Community Forums if you have any further queries!

 
Regards,
Prabhansh
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0 person found this solution to be helpful.

This helped me too

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Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-17, 16:15 PM
How do I "uninstall the Display drivers completely and make sure it is VGA driver under Display Adapter" precisely?

Till now, I have tried going into the "uninstall program" and uninstalled Intel Graphics Driver. What else do I need to do to completely uninstall display drivers and come on VGA driver?
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Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-17, 17:20 PM

Hello again, 

 

Sorry if I was not precise enough for you to understand. To uninstall the Display drivers please follow below steps:

Open Device Manager

  • Right Click on Intel HD Graphics 520 under Display Adapters
  • Then click on Uninstall, you will get the pop up with check box Delete the driver Software for this device, tick on that.
  • And click OK for uninstallation. After that you can confirm from Programs & Features for Intel Display Drivers whether its uninstalled from there or not.

If everything goes well after restarting the system there should Microsoft Basic Display Adapter under Display Adapter in Device Manager.

So once the above steps are done you can follow the installation process from previous reply.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 
Regards,
Prabhansh
_______________________________________________
Tap that Kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 
____________________________________________________
ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
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Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-17, 18:21 PM
Hi, thanks for a prompt reply.

I carry out the above steps, and when I restart I do get "Microsoft Basic Display Adapter under Display Adapter in Device Manager." Also, my blank laptop screen starts working. However, within few minutes the Intel Graphics driver gets reinstalled automatically. How do I prevent this?

Thanks,
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Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-17, 18:53 PM

Well if that's the case there are two methods to move further & really appreciate your patience.

Method -1 

  • Open Control Panel > Device and Printers 
  • Then choose your system (eg LENOVO) under Devices & right click on that to choose Device installation Settings
  • Choose No from the popup box and Click on Save Changes
  • The above mentioned steps will prevent your system from updating the drivers automatically from Internet.

Method -2

  • Or Just Open Display Adapter from Device Manager again & click on Update driver> Choose to 'Update driver'>Browse my computer>Let me pick from list then select Microsoft Basic Display Adapter and click next to install that driver. (Don't restart your system) 
  • Once done double check whether any traces for Intel Display driver are there or not from Programs & Features. 

Then follow the rest of the steps from previous reply.

Do let us know how it goes!

 

Regards,
Prabhansh
_______________________________________________
Tap that Kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

____________________________________________________
ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
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  • Message 7 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-17, 19:13 PM
Thanks! Prabhansh for all the help. Both the methods didn't work. I instead just disconnected my computer from the internet and the Intel Display Driver didn't install automatically.

The new display driver fixed the problem. However, when installing the patch (or the update) it said that the folder "DRIVER/PANEL" already exists. I don't think the patch got installed. Is this a problem?

My laptop display works, but I want to ensure that I have installed the patch too.

Thanks!
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Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-17, 19:35 PM

Actually sometime it has to be done it quickly or else it will keep on installing the drivers from temp file or from driver repository folder.

You have done well :smileyhappy: to disconnect the system from Network to resolve that part.

As far as patch is concerned it was released 8 months back so chances are there it was already installed in your system  & key here is to restart the system & then look for Display drivers update.

If you have difficulties you can go through this readme for patch installation 

 

Cheers

Prabhansh   

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ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
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  • Message 9 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-17, 22:35 PM
Thanks a lot. My laptop screen now works well. But the touch screen is gone. What should I do now?

Thanks!
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03-15-2017

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  • Message 10 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-18, 1:50 AM

Hi - rather than crash this thread I created a new post here.  I am having the same problem and the 'fix' has indeed restored functionality, in my post I'm hoping to understand root cause.

 

Thanks - Tim

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03-19-2017

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  • Message 11 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-19, 11:59 AM
Rolling back to MS basic driver and then "updating" to the 2015 driver worked. Your final step just took me back to square one. Installing the actual current driver update just took me back to a blank screen again.
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Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-19, 17:28 PM
Also, updating the driver gives me the blank screen again. Is this supposed to be a temporary fix or a permanent fix? I can't be not letting my display driver update itself, am I?
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06-13-2016

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Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-21, 19:09 PM

Hi Rajat88,

I tried this one, recommended by ChrisPerry on a different thread on the same issue.  It worked for me (at least so far) with my X1 Yoga FQ.  I think Lenovo needs to get staff on this pronto.  I called tech support in Atlanta and they seemed unaware of it.  They wanted to turn back time or do factory condition, which is unacceptable when it's not an isolated issue. 

 

Here is a link to what worked for me: http://support.lenovo.com/us/en/downloads/ds118463

 

ML

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  • Message 14 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-22, 2:33 AM

Mine failed again after about 8 hours.  I manually chose the 4474 driver.  Let's hope this sticks. 

ML

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03-28-2017

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  • Message 15 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-28, 10:32 AM

Hi,

 

The black screen is gone, but the touch function is gone.

It's like a regular X1 Carbon without the Yoga.

Any ideas?

 

Kenneth

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  • Message 16 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-28, 14:34 PM
Hmmm...mine never lost touch screen function when I went to an older driver. Clicked the solved button above on the thread amd see if it takes you to a different thread. I will see if I can copy and paste the solution I used from a different thread on display problems. So far, I've been back to normal for 5 days.
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  • Message 17 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-28, 14:41 PM

Having trouble copying and pasting the link with my iPad...but the solution that worked for me was in the 6 page thread started by ChrisPerry and solved by someotherguy.

ML

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  • Message 18 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-03-28, 19:33 PM
Here is the link to the thread that solved my issue. The key seems to be something about getting this specific patch (not others) and installing precisely as described.

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-20FR-display-freezes-black-screen-with-spinning-dots/td-p/3604583/page/6

That said, Lenovo updates screwed things up again today. I now have that off, and plan to keep it off until the updates don't reintroduce the problem.
ML
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  • Message 19 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-05-19, 23:19 PM

I have created a Powerpoint Document explaining how to fix this.

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Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-04-28, 0:29 AM
I don't work for Lenovo. I'm a crazy volunteer!
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08-29-2016

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  • Message 21 of 26

Re: Thinkpad X1 Yoga Display Problem - blank screen

2017-07-03, 20:38 PM

But when I remove the video driver I get blank screens on my ThinkPad and my HDMI TV screen.

This is becoming a seriously bad problem and lenovo needs to fix this immediately. As it is, we paid a premium price and spent more time fixing it than using it. never again.

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