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anja-wunderlich
Paper Tape
Posts: 5
Registered: ‎04-12-2017
Location: DE
Views: 2,504
Message 1 of 5

Thinkpad X1 Yoga Touchscreen stopped working - Hardware or Software?

Hello.

Maybe someone can help me. I have a Lenovo Thinkpad X1 Yoga with Win 10 running and in the past weeks it all worked fine. I used the Touchscreen and Tablet mode a bit and also used the pen occasionally. Since my flight back from Spain last weekend, the touchscreen stopped working. It does not react to fingers or the pen at all. I do not see an error message in the device manager, but am also not able to identify which device the toughscreen should be - I see no "wacom" device listed there. Wind 10 Hardware problem solver did not find anything. I also let the automated Lenovo driver updater run and it did some updates, but none regarding the touchscreen and it did not change anything. 

Now I first need to find out if it is a hardware or a software error - how can I do that?

 

Lenovo Employee Rydeen
Lenovo Employee
Posts: 371
Registered: ‎03-03-2017
Location: JP
Views: 2,420
Message 2 of 5

Re: Thinkpad X1 Yoga Touchscreen stopped working - Hardware or Software?

Dear customers,

Please check your Device Manager by refering below screen shot.

In case you cannot find those devices, cable might be disconnected or damaged.

DeviceManager.jpg

 

I hope this will help to identify the issue on your X1 Yoga.

anja-wunderlich
Paper Tape
Posts: 5
Registered: ‎04-12-2017
Location: DE
Views: 2,371
Message 3 of 5

Re: Thinkpad X1 Yoga Touchscreen stopped working - Hardware or Software?

Hello. This is the listing from the device manager, in german.

 

It seems to me that the touch device is missing! is it possible that it is disabled somehow or is it certain, that the device is broken and I will need service to repair the device or replace the screen? 

 


dSZ7oG

anja-wunderlich
Paper Tape
Posts: 5
Registered: ‎04-12-2017
Location: DE
Views: 2,343
Message 4 of 5

Re: Thinkpad X1 Yoga Touchscreen stopped working - Hardware or Software?

Is it possible to check if there is a loose cable or does it require a complete disassembly of the laptop? As warranty is already over, its possible to open the device without loosing warranty.

Lenovo Employee Rydeen
Lenovo Employee
Posts: 371
Registered: ‎03-03-2017
Location: JP
Views: 2,069
Message 5 of 5

Re: Thinkpad X1 Yoga Touchscreen stopped working - Hardware or Software?

Dear customer,

I'm sorry the most suspect is H/W error on your touch screen.

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