04-18-2016 01:14 PM
I am helping a customer to change a battery pack in his ThinkPad X1. The FRU we ordered is 42T4977.
After the change the computer will not charge the battery. Entering Lenovo Settings application, i can see all the info about the battery and helth status is good.
If i change back to the old battery all works well.
What have i missed?
Lenovo ThinkPad X1
Windows 10 pro 64bit
04-19-2016 11:26 AM
when doing any changes inside laptop allways use disconnect battery method in bios first so it fully disconnects it then replace battery and connect a charger and try with new one this might be why new one isnt charging due to your not disconnecting old one propertly.
04-20-2016 01:02 AM
I have performed the disconnect battery method in bios, step. The computer shut down and i swapped the battery pack.
Is there anything else i can do to determine if the battery pack is the problem?