10-11-2017 01:07 PM
I have a Thinkpad X1 carbon which I purchased less than a year ago. It fell from 2 feet high only and ended up with cracked non responsive screen and cracked chassis. Lenovo claims its resistance to falls and shock and shares a video of it being dropped from 30 feet. Would the warranty cover this? I love this laptop but this lack of durability in very disappointing.
10-11-2017 01:58 PM
I have never seen a video of a laptop being dropped from 30 feet (or 3 feet), but I would be interested if you could provider a link. Drops and other accidental damage are covered ONLY if you bought accidental damage coverage at the time of purchase.