cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
HZ1
Blue Screen Again
Posts: 2
Registered: ‎10-11-2017
Location: LB
Views: 1,156
Message 1 of 3

Thinkpad X1 carbon cracked after a short drop is it covered by warranty

I have a Thinkpad X1 carbon which I purchased less than a year ago. It fell from 2 feet high only and ended up with cracked non responsive screen and cracked chassis. Lenovo claims its resistance to falls and shock and shares a video of it being dropped from 30 feet. Would the warranty cover this? I love this laptop but this lack of durability in very disappointing. 

Community SeniorMod
Community SeniorMod
Posts: 10,043
Registered: ‎01-01-2010
Location: US
Views: 1,143
Message 2 of 3

Re: Thinkpad X1 carbon cracked after a short drop is it covered by warranty

I have never seen a video of a laptop being dropped from 30 feet (or 3 feet), but I would be interested if you could provider a link.  Drops and other accidental damage are covered ONLY if you bought accidental damage coverage at the time of purchase.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
HZ1
Blue Screen Again
Posts: 2
Registered: ‎10-11-2017
Location: LB
Views: 1,099
Message 3 of 3

Re: Thinkpad X1 carbon cracked after a short drop is it covered by warranty

https://www.youtube.com/watch?v=JMkSxdR-W0g, The video shows a drop test from the ceiling, not 30 feet. apologies. 

Check out current deals!


Shop current deals

Top Kudoed Authors