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thinkpadpooper
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Posts: 30
Registered: ‎08-11-2017
Location: US
Views: 287
Message 1 of 3

Thinkpad X1E combo jack issues....

Can somone from Lenovo comment on a fix for the mic jack issues.  Is this a known issue or could I have a problem with my particular machine?

 

To me it seems to be software related.  Drivers from lenovo site: sound works but mic does not.  Drivers from realtek site: mic seems to work but the audio is bazaar. One side plays on headset the other on laptop speakers.  Windows self installed drivers: same as lenovo drivers.

 

I need to be able to use a head set with this laptop please.....

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Posts: 11,824
Registered: ‎06-06-2011
Location: RU
Views: 248
Message 2 of 3

Re: Thinkpad X1E combo jack issues....

What is a manufacturer, brand of your headset? The issue might be caused by unsupported type of combo 4 pole jack plug. There are two specifications of such plugs - OMTP and CTIA/AHJ. They differ by mic and ground poles placement. Different companies use different types of them.



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thinkpadpooper
Fanfold Paper
Posts: 30
Registered: ‎08-11-2017
Location: US
Views: 247
Message 3 of 3

Re: Thinkpad X1E combo jack issues....

Its a Razor something or another. (Is my backup headset). A green monstrosity.

I finally got it working. Uninstalled the device with the delete software box checked and installed the latest. Seems to be working now.

Have disabled both System Update and Windows Update auto driver downloads features.

I had it working like this before but something "updated" and broke it again.

Fairly certain it is software issue? If hardware I assume driver change would have no effect.

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