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Posts: 1
Registered: ‎04-22-2018
Location: SG
Views: 547
Message 1 of 2

Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working. 


Initially, in Device Manager, it displayed the following:


 "This device cannot start (Code 10)"


But after I tried to update the drivers, it now displays:


"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful."


Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

Posts: 1,423
Registered: ‎07-21-2010
Location: US
Views: 540
Message 2 of 2

Re: Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread?




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