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04-22-2018

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Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

2018-04-22, 14:41 PM

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working. 

 

Initially, in Device Manager, it displayed the following:

 

 "This device cannot start (Code 10)"

 

But after I tried to update the drivers, it now displays:

 

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful."

 

Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

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1851 Posts

07-22-2010

US

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  • Posts: 1851
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Re: Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

2018-04-22, 15:02 PM

Did you see the below thread?

 

https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-driver-update/m-p/4041171#M124329

 

 

 


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