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Thinkpad X390 Privacy Guard

2019-06-17, 8:31 AM

Enabling Privacy Guard on Lenovo Thinkpad X390 does not work.
According to the instructions, the Privacy Guard can be activated via Lenovo Vantage -> Hardware settings -> Audio/Visual. Unfortunately the item "Privacy Gard" is missing in the settings.

The following updates have already been carried out:
1) Thinkpad BIOS must be version 1.27 or later
2) Lenovo Power Management Driver Version 1.67.14.07 or later
3) Lenovo Hotkey Utility version 9.0.2.18 or later
4) Lenovo Vantage version 4.25.44.0 or later which may include Lenovo System Interface Driver version 1.1.17.1 or later

The key combination FN+D has no function.

Does anyone have any idea what the problem might be?

Many thanks in advance!

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9170 Posts

09-04-2014

SK

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Re: Thinkpad X390 Privacy Guard

2019-06-17, 13:10 PM

Hello and welcome to the Community,

 

Could you post your full model number please, it should look something like 20Q0000LGE, please do not under any circumstances post your serial number.If your system model number includes CTO please enter your serial number on the parts lookup site and then post the part number of the LCD Panel.

 

Knowing your model number / display part number will help identify whether or not you have a display which supports PrivacyGuard; it is not a feature on all systems.

 

Andy

 

English Community Administrator
Lenovo eServices

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9170 Posts

09-04-2014

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Re: Thinkpad X390 Privacy Guard

2019-06-17, 12:50 PM
 

Andy

 

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Lenovo eServices

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5 Posts

06-17-2019

AT

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Re: Thinkpad X390 Privacy Guard

2019-06-17, 16:15 PM

Hi Andy,

thanks for your message and the welcome greetings.

The part number of the LCD panel is SD10S56640 (02HL705).
Can you confirm, that the used panel supports this feature?

Thanks in advance.

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9170 Posts

09-04-2014

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Re: Thinkpad X390 Privacy Guard

2019-06-17, 17:40 PM

Hi Chris,

 

Thanks for posting that. Your display is the FHD IPS 300 nit version. If you look at the psref for the X390 you will see that the 400 nit display option will have the PrivacyGuard function, unfortunately your's doean't.


http://psref.lenovo.com/Product/ThinkPad/ThinkPad_X390

 

 

Andy

 

English Community Administrator
Lenovo eServices

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5 Posts

06-17-2019

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Re: Thinkpad X390 Privacy Guard

2019-06-18, 6:23 AM

I find the description on the Lenovo website misleading, as I assumed that all models of the X390 had this feature.
That was one of the reasons I chose this model. It would be nice if Lenovo would make a note of this on the website so that no more customers would be disappointed.

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5189 Posts

04-25-2008

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Re: Thinkpad X390 Privacy Guard

2019-06-18, 13:28 PM
Hi gas23, Can you be specific please, and provide a URL to the website page you find misleading! Thanks.
I don't work for Lenovo. I'm a crazy volunteer!
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5 Posts

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Re: Thinkpad X390 Privacy Guard

2019-06-18, 19:05 PM

I checked german Lenovo website again and I have to admit that the misunderstanding was my fault. There is an "(optional)" added to Privacy Guard in the model description. I have assumed that this is automatically included in the most expensive model. Too bad, but there is definitely worse, otherwise I am very satisfied with my device.

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2 Posts

09-20-2019

FR

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Re: Thinkpad X390 Privacy Guard

2019-09-20, 13:33 PM

Hi, I got the same prolem with my carbon X1 Serial numer ******** how can i enable that PrivacyGuard ?

 

Moderator note: serial number removed to prevent abuse.  MT-M is 20QDCTO1WW

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Re: Thinkpad X390 Privacy Guard

2019-09-23, 9:17 AM

Hello D0rian,

 

Which display did you order? It looks to me that for the X1 Carbon 7 it is only available on the FHD (assuming non-touch) according the the French website
https://www.lenovo.com/fr/fr/laptops/thinkpad/x-series/X1-Carbon-Gen-7/p/22TP2TXX17G

"Choisissez parmi plusieurs écrans, notamment un écran tactile Full HD ou un écran Full HD avec PrivacyGuard pour la sécurité de l’écran."

(translate.google.com French -> English
Choose from multiple screens, including a Full HD touch screen or a Full HD screen with PrivacyGuard for screen security.)

 

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
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