English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

12 Posts

06-18-2010

US

13 Signins

159 Page Views

  • Posts: 12
  • Registered: ‎06-18-2010
  • Location: US
  • Views: 159
  • Message 1 of 58

Thinkpad x1 Carbon 6th Gen - Speakers Cracking Noise

2018-05-27, 12:20 PM

Hi, 

 

So I have this very strange problems with my beautiful amazing X1 Carbon 6th gen, 

When the computer play sound while pluged in to the charger power cort there is very starnge cracking noise from the speakers. 

The strange part is that the problem is gone as soon as I unplug the laptop from the power cort. 

 

Any ideas? 

Thank you!

Reply
Options

51 Posts

05-05-2018

US

48 Signins

323 Page Views

  • Posts: 51
  • Registered: ‎05-05-2018
  • Location: US
  • Views: 323
  • Message 2 of 58

Re: Thinkpad x1 Carbon 6th Gen - Speakers Cracking Noise

2018-05-27, 21:11 PM

Mine do not crackle. Looks Like different people have different issues with this new X1 Carbon. I am now hoping Apple releases a new updated MacBook Pro in June so I can put this back in the return box. This laptop would be great and amazing if everything just worked properly.

Reply
Options

6 Posts

05-28-2018

MY

15 Signins

167 Page Views

  • Posts: 6
  • Registered: ‎05-28-2018
  • Location: MY
  • Views: 167
  • Message 3 of 58

Re: Thinkpad x1 Carbon 6th Gen - Speakers Cracking Noise

2018-05-28, 1:58 AM

I have the exact same problem. I was going nuts until I found out that it only cracks when the power is plugged in. I've tried downgrading the bios, reinstalling the drivers but the problem still persists. 

Reply
Options

2 Posts

05-08-2018

DE

8 Signins

67 Page Views

  • Posts: 2
  • Registered: ‎05-08-2018
  • Location: DE
  • Views: 67
  • Message 4 of 58

Re: Thinkpad x1 Carbon 6th Gen - Speakers Cracking Noise

2018-05-30, 21:15 PM

Same here! Also it is cracking when using the Soundchip in the Thunderbolt USB-C Dock and the Ultra Dock too. Testing with a generic USB Soundcard showed the same result. Seems to be a latency issue i guess and is related to power management and/or drivers.

 

Quick check with http://www.resplendence.com/latencymon shows some serious dropouts when on full performance (on AC power).

 

 

Hope that Lenovo will get this sorted soon.

Reply
Options

6 Posts

05-28-2018

MY

15 Signins

167 Page Views

  • Posts: 6
  • Registered: ‎05-28-2018
  • Location: MY
  • Views: 167
  • Message 5 of 58

Re: Thinkpad x1 Carbon 6th Gen - Speakers Cracking Noise

2018-06-01, 1:56 AM

I hope that this is just a software issue, can't afford to send this laptop to warranty and wait for weeks.. 

Reply
Options

5 Posts

06-05-2018

BE

8 Signins

53 Page Views

  • Posts: 5
  • Registered: ‎06-05-2018
  • Location: BE
  • Views: 53
  • Message 6 of 58

Re: Thinkpad x1 Carbon 6th Gen - Speakers Cracking Noise

2018-06-05, 15:26 PM

Very same problem here: annoying crackling sound when plugged in, no issues on battery. 

 

Add to that a mouse cursor that hangs every x seconds for a split second and a trackpad that every now and then is very unresponsive and I'm pretty underwhelmed by this 2K+ laptop.

 

I hope they fix these things soon.

Reply
Options

12 Posts

06-18-2010

US

13 Signins

159 Page Views

  • Posts: 12
  • Registered: ‎06-18-2010
  • Location: US
  • Views: 159
  • Message 7 of 58

Re: Thinkpad x1 Carbon 6th Gen - Speakers Cracking Noise

2018-06-12, 21:05 PM

Dear Lenovo, 

 

Please Please fix this very enion problem, Its a very bad expiriance from a $2000+ laptop! 

We are all waiting to enjoy our laptops. 

 

Thanks! 

Reply
Options

13 Posts

06-14-2018

US

6 Signins

92 Page Views

  • Posts: 13
  • Registered: ‎06-14-2018
  • Location: US
  • Views: 92
  • Message 8 of 58

Re: Thinkpad x1 Carbon 6th Gen - Speakers Cracking Noise

2018-06-14, 22:10 PM

Its called COIL WHINING, google it.

 

Its pretty bad, yeah I thought it was only when plugged in but not really, when you play quiet sounds ex. a mute scene on a movie, you can still hear the static on the background. It's not just cracking.

Also you can hear the static at a higher pitch if you boot up and let the pc rest for a bit then increase the volume using windows default menu. It's horrible for an audiophile.

 

Not driver related. No driver can fix this.

Even if they release a "fix" it will only be something to mask it but it will still be there.

They switch the side of the headphone jack and it's probably near the GPU hence the noise of electricity traveling through the wire.

Reply
Options

2 Posts

05-08-2018

DE

8 Signins

67 Page Views

  • Posts: 2
  • Registered: ‎05-08-2018
  • Location: DE
  • Views: 67
  • Message 9 of 58

Re: Thinkpad x1 Carbon 6th Gen - Speakers Cracking Noise

2018-06-15, 9:11 AM

 wrote:

Its called COIL WHINING, google it.

 



No! Coil whining is a different issue. As an IT professional i know how coil whining sounds (from several bad GPU boards, lcd screens etc.) and i agree that it is also a major issue and most probably can only be fixed by changing the hardware.

 

The cracking noise we are hearing is most likely a timing issue which is related to throttling and power management software. As i mentioned earlier it is independent from the internal hardware - professional USB soundcards are affected too, even if they are electrically isolated from the usb-port.

 

In my opinion this should be addressable by drivers/bios updates.

 

Cheers

Jan

Reply
Options

12 Posts

06-15-2018

US

22 Signins

140 Page Views

  • Posts: 12
  • Registered: ‎06-15-2018
  • Location: US
  • Views: 140
  • Message 10 of 58

Re: Thinkpad x1 Carbon 6th Gen - Speakers Cracking Noise

2018-06-15, 13:12 PM

It's not just cracking man that you hear during bootup or heavy load, I actually hear whining when just playing an mp3 file. Try listening to Piano Solo music, it becomes unbearable after a few min. But maybe it's just my laptop.

 

Found this video that makes cracking & whining go crazy after 20 sec.
Disregard the content and please report back if you experience the same.

 

 

 

 

 

 

 

 

 

 

 

Sure the audio quality in the video isn't good but no cracking or whining on X1 3rd Gen or other devices.

Regardless, audio is not my problem now, synaptics is dropping the ball big time.

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete