10-02-2018 02:12 AM
Oh yeah, I am going to chase this rabbit to the bottom. They are going to come and change other 10 parts now, as who knows what they manage to mess up. If that does not go well, either a new machine or a refund. What to do, laptop brought me nothing but grief. I will write the follow-up of the encounters.
10-11-2018 10:48 AM
After waiting some time because the support could not reach me (not sure why), they changed again the motherboard. The problem still persists, so it might not be in the end that (at least in the case of my laptop), I am not completely certain. In comparison to the first changing of the motherboard, the trackpad and buttons work this time around, but one of the USB slots is not working anymore
12-12-2018 10:08 PM
I have the same problem too. Tried all the different "solutions" I found when researching this issue but nothing fixed it. However, when I just plug my headphones into my external monitor I no longer here the cracking/popping noise.
12-19-2018 06:30 AM
I had the same problem with an X1Y3 and what fixed it for me was updating the Bluethooth driver from the Intel website instead of the Lenovo one (Intel had a newer one). Sounds weird but did the trick.
01-16-2019 03:10 PM - edited 01-16-2019 03:22 PM
Hi everyone! I want to share some experience about the same issue with static elictrical noise when connect headphones to audiojack. I've got a business-class laptop of other vendor, $2k price. Config is pretty the same to x1c6- i5-8250 and Realtek audio chip. Same issue with static noise. It becomes louder when I connect charger or external devices like dock-station or display. BIOS updates and driver replacement does not help. Sometimes there is no noice but there is no clear dependence on what is the cause of "no-noise" mode Sometimes noice becomes louder when I move my palm above keyboard and palm-rest zone.
After a long emails with vendor support I've sent my laptop to the service center. I believe that it is not a software/driver issue and hope that motherboard replacement will solve the issue.
If you google a lit you can also find same discussion about x1c6 and linux. Users write there that some of them get rid of static noise via disabling CPU turbo-boost modes.
02-20-2019 10:09 AM
Mine is an X1 Carbon 6th gen. I have the exact same problem. When I disconnect the charger I do not notice any noise, but when the charger is connected the clipping noise is AWFUL. None of the updates worked. Now I beleive this must be a hardware isolation problem. Very dissatisfied with this product. My 3 year old Asus and 5 year old Toshiba are giving me remarkably better quality despite I bought both of them for a much cheaper price compared to what I payed here. (
02-26-2019 06:30 PM - edited 02-26-2019 06:31 PM
Any updates to the problem headphone static noise problem? Like others have mentioned, I noticed the sound goes away when the laptop is unplugged. I can't afford to be without a computer for an extended period of time so sending it to Lenovo for warranty repair is not a good option.
Does anyone with the X1 Carbon 6th gen NOT have this problem? Or anyone that managed to fix it? Would like to hear more examples.